The tenancy commenced in January 2022. An inspection was completed in March 2023, and the property was noted to be in good condition at that time with visual evidence provided.
In May 2024, following issues raised by the council through the tenant, we were advised that the number of occupants had increased from three to five. A property visit took place; however, no visual documentation of the property’s condition was shared. A further inspection in early 2025 identified significant damage and issues within the property, ultimately requiring us to issue a Section 21 notice.
The managing agent, Casa, delivered services in accordance with the terms of the contract, which specifies that inspections are carried out only at the landlord’s request. However, we had assumed, incorrectly, that under a fully managed service, periodic inspections (e.g. every six months) would be carried out routinely.
Had more frequent inspections taken place, it is possible that the issues might have been identified and addressed sooner, potentially avoiding further deterioration and associated costs.
This experience has highlighted the importance of closely reviewing management agreements to ensure expectations align with contractual terms.
We were also charged £106 for Casa’s time liaising with the council, who were acting as the tenant’s representative regarding property issues. This was surprising, as our contract explicitly states that the agent is to deal with “any reasonable enquiries made by tenants, any Tenant’s Associations or prospective tenants or their respective professional advisers relating to the property.”
This experience has left us feeling let down and questioning the value and reliability of the service provided.
We’ve been left very disappointed with our experience using Casa Lettings. While we understand that managing tenants comes with limitations, there has been no ownership or accountability taken for significant damage caused by a tenant that Casa themselves sourced and recommended. Not even an apology was offered.
Gary Jackson
1 year agoThe team at Casa are brilliant and easy to deal with. Communication was brilliant and they even gave me a little gift that was totally unexpected. Thank you ladies.
Danny Jones
1 year agoMyself and my partner are currently looking to buy our first home. I’ve contacted many estate agents and registered with them. They have all said they will let me know of any properties coming on to the market, however, I tend to find out about them once they are out there. Jane had been keeping in contact with me on a regular basis and keeping me updated to any new properties due to hit the market. None have been what we are looking for yet, but Jane is great at communication.
Tammy Nolan
1 year agoBought two commercial properties through Casa and they are incredible. The staff are lovely and professional especially Tanya who is a real asset to that company. I am now giving them all of my lettings as I would not trust anybody else. Thank you so much
James Weston
1 year agoAbsolutely fantastic, the best company we’ve worked with. Communication was brilliant, they are so lovely. They are the only agency that does what they say they will. They found us our home and we are so grateful. A big thank you to Jane and Tanya especially for all their help.
Liberty Howarth
1 year agoCasa and the team have rented out our properties for 10 years.
Never any problems and if they are any queries the communications are excellent.
Can highly recommend Tanya and her team
Steven Johnson
1 year agoWe had the pleasure of working with Jane from the very start of our application process, and her communication was outstanding! As first-time renters, we knew there would be a lot to navigate, and while the paperwork was extensive, it was all for good reason, and we were more than happy to complete it. I tend to be a bit of a worrier, but Jane was always available to reassure me and was incredibly kind and understanding, instantly putting me at ease. Thanks to her, we had an unbelievable experience and are now happily settled in our new home. From viewing the property to moving in, the entire process took just two weeks! We highly recommend this company, especially to first-time renters looking for a smooth and supportive experience.
Shannon
1 year agoThank you Tanya and the team for managing my rental.
The team at Casa lettings are a breath of fresh air to work with always professional polite and fair.
Thanks
Ian
🇬🇧👍🏻
Ian Darbyshire
1 year agoCasa manage 3 of my properties. I moved to Casa a few years ago after receiving a poor service from a competiror. I can recommend Casa without hesitation. Their service has always been outstanding and is managed by staff who are landlords themselves and understand the challenges. Casa are customer focused and always go the extra mile.
Ian Parry
1 year agoThough the staff are so lovely but the process takes like eternity and I would have opted out but for the staff who have been wonderful
OLAJIDE OLAWALE
2 years agoGreat experience- my circumstances were not typical or ideal for renting due to recently completing my studies, however, the staff at casa went above and beyond to help me and i am now very happy in my new home!!
There was great communication throughout the whole process and the staff were more than helpful and supportive. Signing the documents felt very thorough and i feel comfortable knowing that i am in safe hands :)
Would definitely choose casa again and would recommend to anyone looking for a property in the area!
Jessica Charlotte
2 years agoVery approachable staff who have your best interests at heart. They explain everything clearly ready foe move in day and made a complex process simple.
kevin floyd
2 years agoI contacted Casa in order to schedule a viewing of a communal property. During the phone conversation, I was instructed to email my specific preferences for the properties I wished to view. I mentioned that I had seen x3 communal properties in the desired area that were available for rent through Casa. Despite expressing my interest in viewing them, the individual I spoke with seemed rushed at 9:06am and requested that I email my preferences for further assistance from a member of their team.
I promptly sent the email immediately after our phone call concluded on Friday, July 5th. Regrettably, I have not received any communication from Casa since then. I find this lack of follow-up communication to be quite disappointing, especially considering my interest in multiple office spaces within the same area. This should underscore the importance of my search for an office space, and I would have anticipated a more prompt response.
I am surprised by the apparent lack of prioritisation from Casa towards commercial properties that have been available for rent for some time. The lack of communication from Casa leaves me with the impression that they are not actively seeking to lease out these office spaces.
Steven Darby
2 years agoAbsolutely appalled at the level of unprofessional dealings with this company.
Using a residential application form for a commercial let, being asked to share private information i.e bank statements on a shared “Enquiry” email address.
Being snubbed in the street by the manageress because she was running late for her appointment to meet me.
Disrespectful to the tenants of 19 years on their departure.
Accepting more than one application on a commercial premises at one time.
The previous manager not asking for a Guarantor for a commercial let but then the current manager asking for one.
If you want my advice regards commercial premises I would give this company a wide birth.
Jane
2 years agoThe most caring staff I've ever met they sort any problem out if I could give them 10 out of 10 they go the extra mile when my husband died I was numb with grief the sent the most amazing flowers to me they really care thank you Jean hallam love to you all xxxx
Jean Hallam
2 years agoJust finished my tenancy with Casa, deposit paid back no problem however I did leave the property spotless. My only niggle is a little slow if I had any problems with repairs. Otherwise lovely staff, Lisa very polite and professional. Thea always polite on the phone or by email. I was very worried reading other reviews regarding deposits being paid back however I had no issues.
Helen Sinfield
3 years agoThe staff are pleasant and helpful and pleased to serve us.
They listen to what your requirements are and do their best to find a property that's suitable to your needs.
Pleased to work with them.
Olliee Koko
3 years agoI've rented a house from Casa Lettings for nearly the last 17 years. I've never had any issues with them, they've always been polite and helpful. Over the years, there were a few owners of my property, some nicer than others and the team always fought my corner if the owners refused to do any jobs.
I only left Casa as I recently purchased my own property.
Thanks everyone at Casa, especially Thea and Lisa ?
Shelley Leach
3 years agoAvoid this letting agency at all costs. Was renting with them for nearly 2 years, every inspection I had they always commented saying what a lovely home I have made and never any complaints. When I moved out there was one door damaged which I expected them to deduct money off my deposit for, which is fine. However, they have tried telling me it is 3 doors that need completely replacing, a tiny tiny chip in the kitchen worktop means that the whole worktop needs to be replaced, we resealed the bath to avoid a leak and apparently shouldn't have done this (does the landlord want a leak in her house then?), they were complaining the bins were full even though they were emptied on the days the council came to empty them, they sent me a picture of mould which I had reported SEVERAL times which is now somehow my fault? It is also my fault that the kitchen blinds were stained even though they were like this when we moved in and when we asked the landlord to replace them she told me 'they are supposed to be that colour', they are also saying they need to replace a full electric fire as we took the one on the wall off not long after we moved in (with permission and we were never told it needed to go back up at the end of tenancy). They took over a year to put a strip down on the carpet after I sliced my foot open on the first one they had down, leaving the carpet to ruin and fray all around the edges. Not only this the staff are unbelievably rude and insufficient at their jobs. I would NEVER recommend this letting agency to anyone.
Beth Davies
3 years agoPlease avoid this estate agents!
Was lovely with my partner at the beginning, the property she rented in Atherton was absolutely full of damp and they were full of excuses! This was never solved and the house was absolutely freezing and not suitable to be lived in. She ended up having to move house and on termination of the tenancy the owner of the company visited (to assess the damp) that was never resolved in 4 years and commented how clean the house was. The carpets and property were cleaned throughout, painted and left the property up to a high standard (I let out properties myself). My partner then recieved communication from Casa Lettings they were making deductions. One was for an electrician which was acceptable, others included a full house clean (which they stated were needed?????) White goods removal, that were in the property when she moved in, commenting on TV brackets that again were in the property when she moved in. They used bullying tactics to deduct as much money as possible towards work they stated needed doing yet never provided any invoices. They clearly hadn't checked the cd disc issued at the start of the tenancy and there were so many inconsistencies towards the end. She ended up loosing over half of her deposit due to Casa Lettings
and their unneccesarry greed for money. And still no invoices. The house is not fit for purpose, an elderley man has moved in and no doubt will suffer health problems, this has been reported to the correct organisation. The owner was nowhere to be seen throughout, yet maintained a professional relationship throughout the tenancy, strange.
This company didnt care about my partners situation or the emotional stress, she was put through ending her tenancy. They cared more about trying to dwindle as much money as they can out of her and yet still no invoices ever recieved.
AVOID AVOID AVOID!!!!
Laura Pilling
3 years agoThey are a fantastic team and provide an excellent service
George Hooper
3 years agoHelpful attentive staff got my step son Chris Hull sorted with a new flat.
Brett Newton
3 years agoJust moved into the property, Lisa looked after me, she was very professional, efficient and very friendly to deal with, kept me updated, she had me moved in super quick with no messing about, spoke to lots of different letting agency's before I came across Lisa at casa lettings and she is by far the best around. Will definitely be using them again. She's an asset to the company. Thanks Lisa.
Wayne Humphreys
3 years agoVery manual process. Unprofessional and rude staff. Be careful not to loose your money here. Worst letting agent ever.
Skittles Skittles
4 years agoWorst letting agency I have ever used and would rather live on the street than this letting agency.
Terrible customer service. AVOID AVOID AVOID AVOID AVOID!!
Andy Landman
4 years agoBeen with Casa lettings for many years and always felt they were fair. I speak mainly with Phia and Steve but also had pleasant dealings with Tanya. Very happy with their service so far
Shelley Leach
4 years agoVery good and helpful
Bernadette Meredith
5 years agoIncompetence at the highest level, can't fix repairs needed in an even remotely normal timescale.
Jake T
5 years agoGreat letting agents
Kerrieann Brookes
5 years agoFantastic letting agency to deal with
Alan Hancox
5 years agoDo not use this letting agent! They are renting properties that are very dangerous and health hazards .they were nice and professional moving in but when it came to moving out which we had to do for our health ,we were ignored regarding final inspection and deposit etc and when they did answer they was rude, also they use false information to con you out of your money
Rachel Taylor
6 years agoUnsure because I requested a 3 bedroomed house in leigh that takes housing benefit but was told they had none.my past experience with them was good they help you as much as possible I went online today and found several houses that suits us so I'm not sure how to rate them but past experience was good so five stars is justified
Neil Buckard
6 years agoBest letting agent I've ever used, very compassionate when things get bad, will try their best to help, I've been in some sticky situations (as we all have nowadays)and thanks to their patience I was able to get out of them and improve my situation instead of just being ditched in the street.
Would highly recommend to anyone looking to rent.
Michael Bertenshaw
8 years ago
