Big Blue Self Storage (NW) Limited

So impressed with Big Yellow Manchester- they make it SO easy and everyone is so helpful and friendly. I've used Big Yellow Manchester twice and both times I've been blown away with how good they are. They showed me a couple of units to best find the right one for me, and are always so helpful. The storage is very secure too, I never had any worries about the safety of my unit. The place is also spotless and very well maintained. Big thank you to the whole team there, especially Stefan and Amber who got me out of a pickle a couple of times and were always super friendly and helpful.

Conor

2 months ago

I have used this service twice and it was both times the best customer service I've had in my life. Amber and Daniel are absolute rockstars, both of them funny, kind and helpful. Truly needed in stressful times of moving homes. Thank you!

Juliette HAMPTON

3 months ago

Customer service get 5 stars! I spoke with Amber who made the whole process hassle free and made me feel so comfortable. Thanks Amber!

kayane thomas

5 months ago

Big yellow were fantastic with me the whole way through using their self storage. Such a lovely and helpful team who are always at the desk ready to sort out whatever you need and always made me smile too. If I ever need storage again I know who I’d be coming back to and I recommend big yellow to anyone else who needs storage space of whatever size!

Lucy Mackinnon

6 months ago

Absolutely 10/10 - customer service is the best, Danny, Donna, Amber and Stefan were absolutely phenomenal - so helpful nothing too much trouble, really accessible and friendly. Cannot recommend highly enough

Amy Newton

6 months ago

Fantastic experience! Great customer service all round, really lovely team and no issues at all. Danny, Donna, Stefan and Amber were all brilliant and si helpful throughout, brilliant experience would 100% recommend:)

Trystan Kent

7 months ago

Stefan had been terrific! He helped me with all my queries from day one. Although I was almost two months in advance with my moving date, he actually called back checking up with me. Absolutely five star customer service from Stephan. Thank you!

sherene chan

7 months ago

Enthusiastic staff member Amber was great in finding us the right size and a good location for our storage compartment. Process ran smoothly and while I hope I get keys to my new house asap and can get my stuff out of storage I think they’re in a good place while we wait!

Frida Saeed

8 months ago

Excellent service provided by both Donna and Stefan. Both were incredibly friendly and made the whole process very easy. Storage facilities are clean and easy to use. Highly recommended.

Eddie Hunter

8 months ago

Had a great experience with Yellow Storage. The place is clean, secure, and easy to access. Staff were friendly and helpful throughout. Highly recommend!

Harry Aung

9 months ago

The best storage facility in the centre of Manchester! It is very reasonably priced, clean, and well-maintained. The staff are extremely helpful and friendly, making the whole experience smooth and pleasant.

Sabina Gurung

9 months ago

Excellent staff, very helpful and friendly. Amber was very accommodating and went out of her way to help us. Highly recommend if you’re in the Manchester area!

Courtney Herbert

10 months ago

Fab experience with Donny! 100% recommend they are so lovely and explained everything in perfect detail to me! I feel so safe and secure leaving my stuff here now!

Isaac Dixon

10 months ago

Second time booking a unit with Big yellow storage Manchester. Very professional and kind team. Donna was very welcoming on both times, and so was every member of staff we came across. Keeps my mind at ease knowing my goods are stored safely

s a

10 months ago

Really great service and secure facilities. We were checked in and explained how everything works by Danny - he was super switched on and made us feel immediately at ease. Moving day is normally stressful, plus there’s some amount of checks & paperwork to get started, however Danny made the whole process engaging, and simple. The only reason it’s not a 5 star is because there were unexpected charges, which I’d have hoped could have been made clear from the start - however that is not at all the staff’s fault, if anything Danny very patiently went through all our questions. The transparency around charges would be the only thing I’d feedback regarding the overall process. Overall, would definitely recommend!

Ishika Mukherjee

10 months ago

We had a really good experience here! All the staff were super helpful and friendly. The storage facility is brightly lit and spotlessly clean. Big thank you to Donna, Amber, Daniel and Stefan for making this such a pleasant experience

Carolyn Draper

10 months ago

Very friendly staff, very easy process, would very much recommend to anyone in need of storing bits and bobs. Also if you like the colour yellow, you’re going to love this place.

Joshua Entwistle

11 months ago

Every member of staff our super friendly and incredibly helpful and made the whole process as smooth and simple as it could get. It's a great service with plenty of options for short term and long term especially for students moving between accommodation. I cant recommend enough:D

Kody Rosier

11 months ago

Highly recommended! Very friendly staff, Danny, helped us recommend the right storage space! And it was very well kept and easy to access, a very good experience!

Ivan

11 months ago

Donna was really helpful when checking in! Really clean and great facility. Glad to finally get my stuff organised. Highly recommended so far

Charlie Haynes

11 months ago

Excellent and professional service, and well designed building with a sheltered drop off place and security system. Phone line that is very responsive. Special thanks to Stefan, Donna, Danny and Amber for the professional service!

Louise Cheung

11 months ago

Perfect for Businesses I needed extra storage for my e-commerce stock, and Safestore was a lifesaver. Secure, organized, and easy to access whenever I need, I'll keep you for life

Adetoro ishola

11 months ago

5 stars would be enough for the facilities alone, but paired with the team that work here I'd give 6. You couldn't meet more helpful, patient & kind people anywhere you go - who somehow managed to make the universally terrible experience of moving house simple & stress free. Thanks to Donna, Danny, Stefan and Amber for everything you do.

Jules V

1 year ago

Excellent service and nice reception from Donna and Amber.

Mohammed Alsaffar

1 year ago

Thanks to Danny and the whole team at Big Yellow Manchester, they made the whole experience of hiring self-storage space so easy. They even offered to show me the various space options to ensure that I get the best value.

H

1 year ago

Amber and Stefan saved our lives today. We needed a cardboard box for shipping and they helped us out. Best customer service probably in the universe. If Big Yellow are reading this these guys deserve a raise. Fantastic. Thank you.

jamie parker

1 year ago

Did a delivery here the other day, what brilliant service. From when we arrived at the entrance and shown where to park, (which was a lovely spotles inside area) to the fantastic and jolly young lady Amber Kerr who tipped our delivery, what a breath of fresh air 😃, credit to the company. The country needs people like her. 👍

P AD

1 year ago

Couldn't recommend this place more. Amber & Donna on reception made everything so easy and enjoyable at the same time. The space was exactly what we needed and great value for money.

Martyn Raftery

1 year ago

I cannot recommend this yellow store enough. The staff are so wonderful and friendly and have been a massive support throughout my whole process with them. Daniel, Amber,Stefan and Donna are all incredible- friendly, supportive and approachable- absolute legends and I cant thank them enough. If you need to store in Manchester, I recommend them above all other storage units in Manchester. Staff are a credit to the company and this storage unit is five star. A personal thank you from me to all the staff- you made a really emotional move feel a lot lighter and your humour and kindness meant more than you can know! Thank you all so much!

Charlotte Howard

1 year ago

Friends and I have spaces here but do not recommend, they have raised prices suddenly and it's not worth the price as well as made-up insurance prices. Also it is not 24hr access as falsely advertised if and when needed as other customers have also said. Not only that staff there are rude specifically Daniel and Donna who is apparently new.

Kaylie

1 year ago

Hidden charges and mis-selling - will tell you you have to take their insurance, add charges for padlocks, dust sheets etc that they either say come as standard, or don't mention a cost for at all and will pressure you into taking these under the guise of being 'free' and then bill you for it on the invoice. No help at all when trying to raise any of this and seem shocked at the idea that a customer might be annoyed that they've paid £20 for items they didn't need without being told about it Also website states access can be arranged after 5:30 if needed however this is not the case

David Hadden

1 year ago

Donna- after my online check in and quote Donna called me to go through the process and make sure I was aware of everything. Stefan- I was so delighted by the courteous reception shown by Stefan when arriving at Big Yellow. As this was an emergency to have my things stored and it was my first time putting things into storage. He explained everything to me in detail and reassured me that my stuff was going to be safe which put my mind at ease. Both assistants made the process and visit easy and they were both so helpful and professional I will definitely be using Big Yellow Storage again !

Alannah Sammon

1 year ago

Great on store team, friendly and always accommodating, clean facilities and easy location to find. Very unique beautiful look to the building and the ducks on the street were a nice surprise!

Simon T’e

1 year ago

Amber at the Deansgate Manchester branch went above and beyond to make sure our storage move in was as easy and stress-free as possible. Thanks so much for all the help, would definitely use again!

Krook Toshka

1 year ago

The staff is very helpful and friendly. Had a very good experience using this self storage. They even helped us utilise their half price off for the long term but for short term which was generous. Showed us the storage rooms so we could choose the right size and guided us on which size would be appropriate, didn’t try to sell you the biggest room there. They also have fairly good security with passcode to prevent anyone from getting in. Gives you a little reassurance when storing anything valuable. The trollies have edges to prevent your things from falling and being parked by the entrance was really useful as we didn’t have a big journey from van to storage room. The lifts were big enough too. We were moving house and had a window in between moves which required the storage and we would’ve struggled without the big yellow self storage. We even saw people use the storage rooms for their businesses which was interesting to see because I didn’t think of that use-case. If I ever need to use them again, I definitely will.

Rubesha Ahmed

1 year ago

The team here are amazingly, so helpful and very informative. Stored here whilst travelling and couldn’t recommend them more :) Great facility, always clean and organised.

Merrin DRS

2 years ago

Stephan and George were brilliant from begining to end of the booking and check in process. They were extremely friendly and welcoming and made the whole process easy and pain free.

Glenn Martin

2 years ago

Used this facility whilst I was moving house from London. The guys at the front desk were very helpful and provided a very good service. There is loads of parking and trolleys available, storage units are clean and there is a large variety of sizes.

Ibi

2 years ago

Amber and Dan, both wonderful staff. Very helpful and cheery. Smooth process and lots of help on hand when I needed it

Al Musonzah

2 years ago

Big Yellow on New Elm Road is the best storage place I've ever found, clean, tidy and convenient to the city. Staff are so helpful and make all the processes very easy. Secure facility, would recommend.

Helen Hates Peas

2 years ago

George was great at helping me check out ^^ really enjoyed my time at Big Yellow, the service and replies were all very punctual and professional. 100% recommend.

Selene Chiang

2 years ago

The Staff at BigYellow go above and beyond to help - Thank you all for your help today after a shocking delivery. Amber, Stefan and Danny you are all amazing thank you so much again.

Rachael Phelan

2 years ago

Lovely storage space. Daniel and the reception team were very helpful and friendly. Would definitely recommend to anyone who needs storage.

Aisha White

2 years ago

Great experience, George & Dan got everything sorted nice and quick and the place has everything I needed for storage for a couple of weeks. Would definitely recommend ?

Owen Westfield-Bell

2 years ago

Brillaint staff, very friendly and helpful. Easily accesable

Shannen Davison

2 years ago

As a removal company operating for nearly ten years, we've visited a lot of different storage units. Big Yellow is by far the cleanest, most secure and modern amongst them all. The many trollies provided are the most practical that we've used, and their huge loading bay is indoors! The fork lift driver is always readily available, and the lifts are capacious. I always recommend Big Yellow Manchester to our customers seeking storage because working there is quick, easy and dare I say - pleasurable :).

Nick Bolan

2 years ago

Raising the bar for excellent onboarding and customer service. Thank you Amber! I can't recommend this place enough.

Ian M

2 years ago

The person who checked me in was so lovely and it was really quick and easy.

Sam Buttery

2 years ago

Great service and facilities, clean and well maintained. Really happy with keeping my things here!

amber yasin

2 years ago

Stefan and George were so helpful! Very good self storage place in a convenient and accessible location. Good price and great staff

Emma George

2 years ago

Daniel was very kind and helpful, and clear explanations. He even showed me some good places to move in as I was looking for a new house at that time. Thank you !!

HANA

2 years ago

Amazing service. Good storage facility. Clean and secure.

Khalidah Rozali

2 years ago

Great team and super-friendly staff! Easy accessibility, location and smooth movements of your goods. It also doesn’t cost as much as it may look due to the fancy facilities.

Yohanne Kidolezi

2 years ago

Very lovely staff. Daniel was very friendly and made the whole storage process easier to understand. He made sure I remember the rules and I confidently knew what to do when coming over. Really appreciate it and highly recommend!

Cheska

2 years ago

am very happy to have chosen Big Yellow Manchester. Facilities are outstanding and the customer service I received from Daniel and George was very professional and friendly.

Luis Rodriguez

2 years ago

Top banana.really good service at Every step. If every business in the UK was as good as this we'd be like Germany or Norway or one of those cool countries where things work and work well. Up the big yellow!!!

Chris Sowels

3 years ago

I want to thank Donna, Danny and Callum I had a crazy experience with the moving company and the movers and they had my back it was such a horrific situation but them being there was a blessing! Best team ever:)

M

3 years ago

Amazing service…safe, convenient and easily accessed. The staff are all wonderful…. Always polite, helpful and warm. Thank you Danny for an easy check in and out! Sure I will be back to use the storage again. Thanks

VICKIE JAMES

3 years ago

Amazing customer service, the initial phone call with Callum was very helpful. Room sizes were explained and at no point did they push me for a more expensive option, they actually told me I'd asked for too big a space. Check in process was very informative, they couldn't have done much more. I used the extended access hours as well and this was well explained and easy to use. Whenever I called I got straight through to an actual person on reception as well. Highly recommended.

Chris Solman

3 years ago

The team is super friendly and provide excellent service. They'll answer any questions you have and make sure you get the best out of your storage. The storage is reasonably priced and flexible with a 7 days notice. Bug thanks to Stefan for assisting me!

Safi Ammar

3 years ago

Really friendly and helpful staff (both when booking and checking in), great purpose-made facility, we had a great experience with Big Yellow!

Daniel Taylor

3 years ago

Excellent service, it is a company where you can talk to people very quickly, no hash tags and numbers with robotic telecommunications you get real people! Danny and Stefan on reception are extremely professional, incredibly helpful and clear on all points. They take care of you and offer support and advice on the logistics of removals. I would definitely recommend them when moving home, business and for selling on line as it's a bright happy place. Thank you Sally

Sally - Sarah Margaret Titterington

3 years ago

Had such a lovely experience from Big Yellow Self Storage. Was travelling in and out of Manchester and stored my luggages there. 15sqft was plenty enough room for 8 luggages and 8 hand carries. Felt that all my items were safe and secured on the property! Can't recommend them enough. The staff during check-in and check-out were so lovely! Definitely coming back if I need extra storage.

Hazeemah Murad

3 years ago

My company has been using Big yellow storage in Manchester for 3 years now. The staff are a very friendly and helpful. I would recommend using their services.

Darran Carter

3 years ago

Super easy to use, my stuff feels very safe The smallest room is more than enough space for my massive bass amp, my desk and a ton of other stuff.

Lorenzo Leonard

3 years ago

Excellent service throughout from check in to checkout. Great location, easy access and parking.

Stephen Baxter

3 years ago

Big Yellow customer service was fantastic each and every time. Very professional and efficient. Cheers ??

Sheena Spinks

3 years ago

The staff are absolutely lovely people. Also the price is great value for money. I used the place to put my stuff here as i was in between apartments. Worked out smoothly. They have a great facility.

Deepak Lawrence

3 years ago

Had the best experience with them. The staffs were very nice and warmly. We happened to had the late move in and didn’t realise it wasn’t 24 hours reception and we were locked out. One of the staffs Daniel had to drove 40 mins back to the store to let us in and still being extremely nice and helpful. It makes me realise they truly try their best to benefit all the customers. Amazing service and highly recommend if you are looking for storage unit in Manchester City Center!

Liam YEAH

3 years ago

Fantastic facility! Really appreciate the team Donna, Danny, Amber, Stefan and Callum!

HUSNAIN ARSHAD

3 years ago

Staff are super friendly and willing to help with all queries! would definitely recommend :)

Tamara

3 years ago

Nice location and storage. All bright, wide, sturdy and new

Manesh Mathews

4 years ago

Very nice staff, very helpful for the check in. Rooms are clean and everything is really straightforward on the arrival day. Highly secure system for entry/exit in to the storage area.

Marta PM

4 years ago

Very greedy money grabbing company - don't be fooled with the fancy website and all the customer care rubbish. Big Yellow rip customers off worse than any other storage company out there, they try and increase your monthly payments every few months by more than 10% Stay clear of this Company at all cost. Stay clear of these thieving cowvoy

Kenny Mardenborough

4 years ago

Friendly staff, decent prices, clean facility and good security. Very happy to have used this to store my stuff

Alex Uzaizi

4 years ago

Very easy process from start to finish. The staff are very helpful and friendly. Stephan even remembered my name on my second visit. I would definitely recommend.

Linda Rust

4 years ago

From initial enquiry to putting my stuff in the unit it was seamless.

Adam Nutt

4 years ago

I had to store my belongings at the last minute and Donna was an absolute star. She was so helpful and really took a weight off my chest. If there's anyone to store with in Manchester it's them great value and an easy to use system

Josh Stanley

4 years ago

Easy and efficient storage and the most wonderful customer service. Moving house and putting things in storage can be stressful but Donna and Daniel have been so helpful and kind throughout the whole process. Very pleasant experience and would recommend Big Yellow Storage to everyone, 5 stars.

Lea Steinstad

4 years ago

Fantastic facility and team! They were all incredibly helpful and the storage unit was clean and safe. Would highly recommend. Thank you Big Yellow Manchester!

James Monroe

4 years ago

I had a fantastic experience with them and if there’s any company you should store with it’s them. The person who helped me is called Callum and he honestly delivered the best customer service. He was patient and understanding. I experienced some delay with getting my storage boxes to their office and they were about to close. He waited for me and even checked on me to make sure I got there safe. Definitely a 10/10 experience. I got a 30% student discount as well :)

Wuraola Adetunmbi

4 years ago

Easy to find. Ample parking. Ample trollies for big and small goods (sofas fridges etc)

Catherine Kiio

4 years ago

Changed storage suppliers due to house move, and so glad I did. Everybody at Big Yellow Manchester went above and beyond, very friendly and always top quality service. Felt very secure storing with them!

Jack Bartley

5 years ago

I was helped by Danny, who was super friendly and explained everything I needed to know clearly. Great service and great staff!

Geri Topore

5 years ago

Great service! The team were friendly and Callum made the process so easy. The building is clean and modern and I knew my belongings would be secure. Definitely recommend.

Saj Khan

5 years ago

The staff are very nice and very hands on. I booked a month in advance and they offered me an amazing deal and have phoned me a few times to see if I had any questions and to make sure I knew how the process goes. Once getting there the staff were very helpful and funny! The storage locker was in an immaculate state and the whole process was a breeze! Thank you very much!

Isobel Blanksby

5 years ago

Was storing some things @ Big Yellow Storage whilst in the process of moving. Had some issues out of my control however Callum and Danny who were on reception were fantastic. They both made me feel really comfortable and were so supportive the whole process. They were perfect examples of excellent customer service and I will be using BYS again in the future because of this experience. Thank you so much again guys!

Z Won

5 years ago

Used Big Yellow to store our belongings for 3+ months while moving house. The staff are all very friendly and helpful. The unloading area is inside, everything seems very secure with pin codes linked to your storage room. They have good links with removal people which makes everything go smoothly. Highly recommend.

Tom Armitage

5 years ago

Biggest bunch of drama queens I have ever come across. I plugged my laptop in to one of their power sockets to update my inventory and they had an adult tantrum about it. They said it was "major" incident and used it as an excuse to remove my extended hours access. Along other crimes against humanity like using their toilet too often and taking a nap while parked in their car park. After that I left. If you want a professional service look elsewhere. Lock n Store is a good place to start.

James Smith

5 years ago

Absolutely brilliant service, all of the staff were lovely and polite and helpful, the unit was easy to access and had the added bonus of making me feel like a secret agent typing in access codes and stuff. All seemed clean and covid-friendly. Would really recommend if you're looking for storage!

Joss Hordern

5 years ago

Started storing with Yellow last week, needed a whole house's worth stored for 6 months and the whole process was so easy and smooth. The room was clean, covered and there are big trolleys which make everything easy. The staff were lovely, security is good and I feel so much more at ease knowing I don't need to worry about my possessions. Whole moving day could have gone very differently had I gone with another company!

courtney gallagher

5 years ago

A very bright and ultra modern, which made me think it would be expensive but I was wrong. The team running the place are really friendly and helpful, they offered me a great deal on storage even though I only needed it short term for a house move, also a great discount on a moving pack which had everything I needed from cardboard boxes, tape gun, bubble wrap to marker pen.

Paul Liddell

5 years ago

Really really helpful staff, very flexible rules for storage, very quick responses to inquiries and actions taken. Very transparent prices and overall just an amazingly positive experience. If all companies had customer service like this, we'd live in a great world.

bernardas tenys

5 years ago

Super friendly staff with very reasonable introductory rates. Sizes of units ranging from tiny to huge, cancel anytime with just 1 weeks notice! We used big yellow in between moving house, and Stefan, Donna, and Danny made the whole process super easy and seamless. Plenty of Trollies/dolly carts/hand carts available to easily move your bits in/out of storage. They are Proof that storing all your earthly possessions in a lock up in between house moves ain’t so bad after all.

Jo Macdonald

5 years ago

Wow this has to be one of the best self storage places I've ever used. *Danny and the team at reception are extremely helpful. *Phones and desks are always manned. *Parking to off load your goods is indoor. *Secure key pad access to unlock alarm for storage. *Secure keypad to call lifts. *Flat bed trolley and hand pump lifts free to use. *The storage is immaculately clean. *We got additional insurance on our goods due to the value. We have had goods delivered too the storage. All in all its been such a great experience our goods are still being held there will update again once we collect to finish off the review.

Zaheer Mirza

7 years ago