KFC

Drive through always Forgets half my order. Never put dips in. Chicken not been that warm recently either. Chips size is getting smaller again. The quality could definatly be better too. Costomer service is shocking. They speak to people so rude or just ig ore people.

Debbie Heaton

1 year ago

The usual weird experience I have in all KFC. I don't understand why all other fast food places are so simple to go and ask for your order if you can't, don't want to or unable to use the online option inside here it's not so straightforward to ask another human to pls get you some chicken

Stuart Roe

1 year ago

Had table service and the food was piping hot. Only downside, due to it being crazy busy, there was around a 20-25 min wait

Launa Whipday

1 year ago

Absolutely done with these clowns! It's not rocket science people, just once try to get a delivery order right with NO missing items. The morons working at the Leigh parsonage retail park KFC must have an i.q lower than the chicken they serve!!! 🤬

Sam Bolton

1 year ago

Been here alot but am getting to the point I would rather start going some where else , every time you go though the rive though that park you an it just to keep there targets for people waiting at window. Your targets are set so the customer gets there food in a satisfactory time not for you to exploit by parking every order to suit you , its very poor customer services an annoys alot of customers, SORT YOURSELFS OUT !!

Kris Thompson

1 year ago

Decided to try Leigh Kfc Wish I had not! Ordered 4pc large Meal Fries we're soggy and cold and the Chicken was greasy and burnt. Won't be returning has to be the worst kfc. About time Head office done something! For £13 it was a complete waste of money and expensive to end up in bin

Gaynor Taylor

1 year ago

Staff can be very rude, especially . Simon he think he is best and won't interact or listen to you, food is hit and miss some.timw raw chips especially when busy, gravy can be watered down ,last time we complained they said its down to head office . We asked for dips and was told we would get charged even though we ordered 2 buckets and 8 dips should of been free of charge, most of the time I travel to Walkden to get better service and hot food.

richard maddocks

1 year ago

Oh my dear god what a disaster. All the terminals were down. The sign said use the app, so did this got charged then the app went down. The queue was huge, I had to eventually order at the till. There are 2 tills but only 1 in use so it was caos queue all the way to the door. Food was ok, but I find kfc poor for vegetarians, but I had 2 children who wanted popcorn chicken, so I had chips and mash. As only vegetarian option was fake meat yuk.

Sharron Sanderson

1 year ago

Went to KFC leigh last night 30.11.24 After ordering I had a 15-20 minute wait for my food which I wasn't to bothered about as it was busy. Half hour after starting to eat it myself and my partner was feeling unwell, next up with the runs then started the vomiting, that only gives me a prediction that we had food poisoning and its not the first time I've heard it from others aswell, the place seriously needs to be inspected.

Andrew Mann

1 year ago

I ordered using Uber eats for a tower burger with chips, a drink, gravy and 2 corn on the cobs, what I got was my burger and drink, uncooked chips without the seasoning, no gravy or corn on the cob and instead coleslaw which I cannot eat.... Absolutely terrible. I usually have a good experience but this order has let you down a lot. I have been left with only a burger and drink as everything else cannot be eaten, is inedible due to not being cooked or not there.... Whoever was working today (30/11/24 @ 22:50) and incharge of cooking the chips and delivery will hopefully improve as if this happens again, I can't find it in myself to order again and waste my money.

Savannah Dutton

1 year ago

I have had the worst gravy box ever the gravy was tasteless and really thick the chicken didn’t taste like it normally does have they changed the flavour I won’t be eating that again

Harshi Mahabaduge

1 year ago

Olivia served me today in the drive thru. And I cannot fault her manners and how seemingly happy she was. Makes a change when half the time they sound like they don’t want to be there, so well done Olivia. Made my experience a much more pleasant one to usual. I asked Matt what her name was when I paid he was also very lovely and polite. KFC Leigh need more staff like these two! Food was piping hot and we all really enjoyed it. Keep it up kfc

Yassmin Keeley

1 year ago

So many bad reviews, such a shame… I’ve ordered form here a few times and always had a good experience. You guys think this is the worst KFC? You haven’t seen anything lol. The wings are lovely and fresh and the chips not too heavily saturated with that horrible seasoning they use now. I really like this KFC. 4 starts though because nothing’s perfect.

Charlotte Asante

1 year ago

Food is very nice and fresh , respect for the stuff because i served the food very quick and fresh 👏🏼👌🏼👌🏼👌🏼👌🏼 5 starssss

Robert Grigore

1 year ago

Absolutely must be the worst KFC on earth. Missing 4 pieces in a party bucket. All chicken very dry ,fries were stone cold. Salad pots were very small and to top it all off the missed off our coleslaw and hot wings. After initially complaining and leaving a complaint we received a response that it would be looked into . 3 weeks later still no response and probably will never use this brand again .Just very very poor service

Kitt Cat

2 years ago

The food from here is always greasy and lacks flavour. We tried it before and after it's recent refurb hoping it would improve. It hasn't. We won't be going back. Also our drive through order was incomplete but we couldn't be bothered to drive back. Avoid!

Paul Bennett

2 years ago

Waited nearly 15 minutes at the order point for our order to be taken. Lad on the speaker wasn’t very apologetic about the situation. Seemed more focused on deliveries to be honest when we got to the window eventually. Wasn’t even any cars in front of us either. Waited around another 5 minutes at the window to be greeted.

Amy Walsh

2 years ago

This review applies to 3 stores I've been to. Place is brilliant, staff and atmosphere especially is miles better than a few years ago. But the food really doesn't live up to the hype. Kids love it just cos it's KFC, but honestly, food is bland, tasteless and at best mediocre. I ordered the zinger burger meal....fancy name eh! It was a flat burger, with a slither of lettuce, thin tiny piece of meat and limp fries. Better eating at home!

nick darbyshire

2 years ago

Do not go here after 10pm the food was all cold and stale as if sat out for hours and kept under a warmer, no gravy so ended up with coleslaw which tasted like soap ?, being honest I have never had a meal thats been bad from here in the 15 years I've been going but tonight was unfortunately horrible. Then to top it off they pass you your food close the window that fast and walk away so if you needed anything you would either have to knock on it or beep your horn just found it rude really. And waited AGES...

Chelsea Lomax

2 years ago

Dreadfully place ordered on just eat. Had the order accepted then they kept changing the expected delivery time. Which went on for over an hour the time kept changing so could not cancel the order so I could order somewheret or get in touch with just eat to say it was late and have them chase up and then eventually about 11pm they cancel the order themselves complete joke.

Neil Gordon

2 years ago

KFC was quiet with about 3 people waiting and half our order was missing. Most of the staff were having fun and laughing loads in the kitchen so mustn’t have been concentrating. However one member of staff went out of his way to make sure our order was made correctly and ensured we checked properly.

Megan McGuigan

2 years ago

There's not much point in ordering food because you won't get what you ordered. 3 items completely wrong. Completely spoiled the experience also I wouldn't mind but the store wasn't even busy. Incompetent staff. Only redeeming quality was the 1pc of chicken. Wouldn't recommend. AVOID AT ALL COST

Connor Winstanley

2 years ago

Had lunch there today, 17/03/24, food was served quickly, was red hot, and tasted as it should. Staff were also excellent, very polite and friendly. Will return as this one puts my local KFC (Walkden) to shame.

Speakatron

2 years ago

Upon arrival I was told I had a 30 mins wait on food so reluctantly I decided to wait as we were at the egg run at Leigh miner's so was pretty hungry as I'd not eaten all day and was getting to 7pm. Finally the 3 meals I'd ordered were ready. I then walked back and handed out the meals to the people that asked me to pick their s up. And guess what?? My meal wasn't even there. One of the ladies had the wrong order and all in all I shouldn't have bothered. I didn't even have the energy to walk back and complain so I called and called with no answer to any of the calls. Thanks KFC for totally messing up the order, this is not even the first time, £30 for 3 meals and you couldn't even get half the order right. It can't be that hard reading an order and putting the correct stuff in the bag. You totally spoiled our night away. ?

Alison S (Bolton Balloon Fairies)

2 years ago

Totally awful, I thought I'd try again after the refurbishment. But yet again they failed to add my hot wings on the order. They are a scam franchise, saving money on not adding food to take orders.

Rob Mirrlees

2 years ago

Absolutely shocking place especially when you order through just eat or Uber. They forget everything

Kirsty Newsome

2 years ago

Spilled my drink everywhere. Kim and the team was quick to fix it. Got a free drink refill and was assured it was ok as I felt bad. Food was great lovely staff.

Kallum Brunskill

2 years ago

I don't eat KFC but my boyfriend does and he has worked there years ago and as I've seen the staff are friendly and idk how good the food is as I don't eat it but my boyfriend loves it

Sky Rooney

2 years ago

Got my order wrong going through drive thru, got to window corrected it, then waited for the rest of my order to be passed something I hadn't ordered. When I told them that it wasn't mine, they closed the window and when they finally opened said i must of said it wrong..... then refunded me for it and then a lot of messing about to try order what I wanted but they didn't have enough so in the end I ended up leaving the latter end.. got back to work and realised a few things were missing, sauces, chips from a meal etc when I rang and explained the person said "oh so its only chips your missing"..... Will be avoiding this place in future

Suzanne Williams

2 years ago

Horrendous, bought 2 potions of popcorn snack boxes for my daughters and received half filled boxes. 4 pieces of popcorn chicken and a small handful of chips, avoid this one at all cost, definitely not returning

Callum Dennett

2 years ago

Better than other KFC outlets...the young people were not running around and yelling..staff seemed fine..food was prepared and served promptly...tastes good

maxine scott

2 years ago

One of the staff members were incredibly rude and disrespectful, when asked about missing items on our order he slammed them down on the counter along with about 20 sachets of bbq sauce when I asked If I'd be able to have one, proceeded to sweep the shop floor with an attitude dirty looking most of the people in there. When 3 meals cost £40 now I'd expect to not be treated disrespectfully of staff

Georgia Pearson

2 years ago

Gave this KFC one last chance. Sloppy service but by far the worst store ever visited. I'm never one to complain or rarely write reviews but feel the need to air my views and warn fair paying customers.

S Kett

3 years ago

The chicken was very delicious, the fries were very nice and crunchy, the chocolate sundae is also fabulous, the garden salad was also great. The staffs were also super friendly ready to help any time.

Evelyn Ezomo

3 years ago

As fast food go's it's okay sometimes little slow service considering it's fast / convenient food every time we gone the tables have needed cleaning but staff will happily clean if asked little untidy with food on floor and food package but more lazy people not binning there rubbish after eating also the bins don't seem to get empty.

Mark Gudgin

3 years ago

This is how the delivery from Delivero to our house looked like. The courier just left the package and ran away when he noticed that the package was leaking. Never again. I hope this place closes soon and Delivero goes bankrupt.

Иван «Snow» Владимирович

3 years ago

Very cold staff Disinterested in their jobs Poor interpersonal skills and attitude when I was making an order Asked for any pieces but not a drumstick and they gave me a drumstick regardless

Sue

3 years ago

Called Saturday night for the double dinner deal, burgers dry as cardboard, no sauce on no salad on just looked like the chicken had been dropped on from a height! Not good at all. Very poor. Although the lady who was at the drive through window was very pleasant, the rest of the service very poor

Stuart

3 years ago

Ordered one delivery via just eat. Recieved and charged for 3 orders !!!!. Phoned KFC to stop 2 of the orders. Nothing they could do. Nothing to do with them. Girl on phone refused to give name or manager's name. Totally disgusting attitude and customer service.

Graham Clarke

3 years ago

Very narrow drive through. Wrap used to be good buy the way sauce is poured is very bad. Some area will have a lot and nothing elsewhere.

Colein Wilfred

3 years ago

Oredered on uber eats last thing, 10 fillets for £10 and gravy, the gravy never came, might aswel not have bothered because it ruined the the meal, rang them, rude employee, couldn't careless! Blamed it on the driver even though the bags sealed, total incompetence

Craig Mather

3 years ago

Who doesn't like a KFC apart from veggies and vegans, food is well cooked, shop is clean and cool, toilets self service really nice place..

Stephen O'Rourke

3 years ago

Great service even had staff come to ask if our food was all OK while we were eating. Amazing customer service

Simone Thomas

3 years ago

Food took ages to arrive and 2 of the meals were the wrong order. The chips and burger my wife had were cold and do fillet tower burgers need to have so much sauce on it drips out of the burger and makes it inedible to eat. One of the worst KFCs we as a family have been to. Staff were miserable. I know it was 7.15pm but they were terrible.

Simon Barton

3 years ago

Nice eatery. Friendly staff.

Abbey Ayanbs

3 years ago

We ordered via the KFC app and only received part of our order. Although we have a refund processed it defeats the object of ordering to have a meal delivered when you then have to drive to KFC to get the order they forgot to send! Won't be using the app again!

Beverley Austin

3 years ago

3 of my last 5 visits to the drive through at this restaurant have resulted in me arriving home to find some items missing from my order! There’s nothing more annoying than settling down to enjoy a meal to find items missing. This last time I even asked if everything was in

Ian Appleby

3 years ago

Ordered my lunch as working from home. I’ve used this KFC many times, and although it was busy, I really expected better than the item I received. The food was in general ok, but the beans ! , the tub was even time stamped, and I received them at 11.56. Time for a change I think

david morgan

3 years ago

Food is horrible. Gravy is as thick as two coat plaster. Chicken tasted like it had been there a week, Luke warm fillet burger, don’t know how they manage it. I feel sick as a dog now luckily I left some of it. Staff pleasant and Pepsi zero was nice.

Paul R

3 years ago

Used the drive through again tonight and wish I hadn't because as per usual part of the order was missing even though I asked the staff to check as this happens on a regular basis. He assured me it was all there. Think all the staff need to go to speck savers and learn some communication skills. Waste of time.

Robert Houghton

3 years ago

Ordered 10 piece family feast, asked for coleslaw, no coleslaw, ordered mini corn on the cobs. Got to service window to be told just waiting for cobs to be cooked. Chicken and chips left in bucket on side. When we got home, literally 3 mins drive the chips were cold, and were given 8 drum sticks and 2 thighs. Come on KFC train your staff a bit more , give a variety of chicken pieces and don’t leave food on counter to go cold.

Gaynor Theodosiou

3 years ago

After ordering a 6 piece boneless bucket it was great service up to that point even gave Blue Light Card discount, but was shocked when we got home to find that my order had been changed or the person doing couldn't count as it was short, it's not the hardest thing to do but to put the correct amount in a bucket, or that is what I thought. The food was lovely and very polite service so a shame it was spoiled with the wrong amount ?

David Parkinson

3 years ago

Okay food most of the time it is good, but chicken can be very chewy on occasion. Staff leave much to be desired in terms of services and being polite in general. Often they are angry at most people who go in. I can imagine the job looks stressful but not a great environment to have food or order from

Luke

3 years ago

If you want a meal that you actually order and pay for DO NOT GO HERE!! Every single time I've ordered I have never received the correct order. And the so called manager today ? needs some customer service training. Absolute terrible attitude and other staff messing about behind counter they want to try getting orders right instead of Messing about flirting with eachother. Just Shocking ! Definitely need some Training!!! Just avoid this place then you won't be disappointed.

Kerry Battersby

3 years ago

Handy for a quick lunch after shopping at the retail park, it has drive thru too. Food are just as standard as other KFC branches. It has good deal for Tuesday from time to time and some bonus deals if you use its app on phone. Plenty of parking space in the area.

K. Mau

3 years ago

Lovely meal very friendly service and staff.

Michael Butler

4 years ago

Food was good but staff didn't have a good grasp of English. I walked in and ordered a mighty bucket for one and wanted to use a discount code from the app. Took a while for them to understand me and they had to get a manger. Eventually he decided it was my fault that they didn't understand. The food was typical good quality KFC and there are EV charge points on the carpark so I will go back.

Alex Rawson

4 years ago

Used the drive through and had my order in seconds.. I was very impressed. The food too was excellent. The nine piece bucket is great value as well

Martin Price

4 years ago

As soon as we walked in our table was wiped clean by a really lovely lady, I'm just sorry I didn't get her name. She came back later to ask if our food was ok & then was also so helpful with online information too!

Deborah Crawley

4 years ago

Great place to dine. Lovely staff. Always a pleasure ?

Dawn Iam

4 years ago

10 piece Boneless bucket £ 5.99 You can't go wrong ???

Paul Eden

4 years ago

Amazzzzzing food here. Very tasty and good sizes of chicken. Very clean and quick service.

Mrs P

4 years ago

Great experience this evening at kfc Leigh service was really fast nice clean restaurant and Kim went out of her way to help ⭐️⭐️⭐️⭐️⭐️

Brian Charlesworth

4 years ago

Received my order off just eat £40s worth, I received popcorn chicken, chips and a can of pop. Asked the driver were the rest was? His reply not my problem I am only driver!! So I will need to speak with just eat! So rude and arrogant. So spoke to just kfc they expected me to drive down and pick up myself!! After spending £40!! So now I have to wait 5 days for a refund which is outrageous. Will not be ordering from there again! Absolutely livid!!

Jen Marie

4 years ago

Some tables closed for team meetings but weren't being used so limited seating available. Ni e hot food and fast service but no hot drinks still.

Alex Bremner

4 years ago

Ordered via Uber eats and paid the extra for priority delivery. The food arrived timely enough (within 30 mins) however the chicken was cold and dry, the dog even turned its nose up at it! The fries where not much warmer and the gravy looked like jelly. Never again!

Anthony Hardman

4 years ago

Asked for table service but ended up collecting my own. They said I hadn't asked for it but it was on my receipt that I had. Otherwise OK.

Nicola Frodsham

4 years ago

Used to give this place 5 stars but recently it's gone downhill. Orders are always wrong , staff texting in their phones rather than serving and poor attitudes and hygiene. Will no longer be going again .

christopher0269

4 years ago

Ordered take out on the instore machine tonight. Limited menu available which I understand I ordered 8 hot wings with 2 zinger burger meals and they were missing. I ordered a fillet burger meal and the sad very small piece of chicken should have been in a kids meal! It was very quiet, so I am really disappointed as KFC tonight was a treat for my son.

Amey Clan

4 years ago

Drive through took less then 10 minutes, was happy until I found my chips packed in upside down. Nice work. ?‍♂️

Brick James

4 years ago

Ordered via the Uber app. First update suggested the food would arrive at 8.10pm. That changed several times over the next half hour or so and eventually settled on 8.40pm. It actually arrived at 8.35pm, fab huh! Well no, every single item was stone cold, and I mean genuinely stone cold. Even the gravy!!! The gravy is always hot so goodness knows what happened along the way. I tried to phone KFC to complain (easier said than done as the website seems to have forgotten to add a phone number). But Google to the rescue, I found 2 different numbers. I called both many times, both engaged every time. It's almost as if they couldn't care less about quality control or customer service. £20 for stone cold chicken, chips and gravy. Those golden arches will be shining a little brighter next time I order in

dimwit dave

4 years ago

Served by lily today, polite and friendly, very helpful and great customer service. Food was hot, tasty and super fast service. Thank you.

John Gilman

4 years ago

Very nice staff food and table service would say we would be coming again but highly unlikely thank you team and Kim in the dining area :)

City Cars Lincoln

5 years ago

Took my grandchildren here today and as there were six of us the eldest went in first to ensure we could all come in and sit together, she was advised yes that's fine and the assistant started to clean a table for us. When we all went in the table had a reserved sign on saying it was for staff only,, the same assistant removed the sign and we all sat down only for another jobs worth to come along and on top note told us we couldn't sit there becasue it was for staff only (he said he was the manager, however his attitude and arrogance were shocking) !! so much so the youngest member of our group was in tears, we stood up and left. If you want to be humiliated this is the place to go.........what a bad experience.

TheBirch56

5 years ago

It was okay, not too busy when we arrived but got much busier as we left, and no sign of an orderly queue. The order took a while with no smile or pleasantries from any of the staff when collecting order, other than the guy outside, restricting people going into store. Food is better than most KFCs in the area though so must be doing something right.

Rachel Whittle

5 years ago

A lovely place, the food was still hot when I got home, clean and tidy, no queue

James Kendall

5 years ago

Every week is consistently good And the lines to get food prove it

Flavour

5 years ago

Forgot my snackbox and my gravy, good job i checked my order before leaving the car park or else i would have been going home a meal short.

Ash

5 years ago

Items missing from order yet again

Andrew Kennedy

5 years ago

Rude staff. (Tutting at me when I asked him a question) Excellent food.

Steven Gavin

5 years ago

Decent enough, but last 2 orders have been wrong and had to return.

Richard Bradley

5 years ago