Pizza Hut Delivery

i’ve just ordered a large pepperoni pizza, cheesy garlic bread, and drink. the quality of the pizza just wasn’t great at all. So bad that we actually didn’t even eat it! we ordered from pizza hut for the first time last week and really enjoyed it therefore it was our first choice tonight when we decided on a takeaway. However, it was nothing like the one we had last week and was actually disgusting. i would even say. £26 for a pizza that wasn’t even eatable just isn’t expectable.

Summer Heaton

1 year ago

Ordered from here on the app, after 1 hour of waiting I tried multiple times to contact the restaurant with no answer. After 2 and a half hours the pizza finally came. This was a suprise, as I had no confirmation on the app or anyway to contact the restaurant. The pizza was burnt, the fries were cold and soggy. All of the food that came was inedible and had to be thrown away. I have requested a full refund and still awaiting contact. Never ordering from there again, avoid at all cost.

Matthew Haworth

1 year ago

Rare I've ever had a problem with this pizza hut but after tonight they won't be getting my custom again. Order has said for the past hour that it has been packed ready for delivery, no attempt to deliver and constantly been trying to ring to speak to someone and no one is answering. Shocking service. No idea what is going on but if they are short staffed then surely it's courtesy to answer the phone and let customers know, or just put a hold on orders. No option but to try them again tomorrow or go in there to try and get a refund, alternatively I will contact head office if I get nowhere. Based on recent reviews, I wish I had read them first before ordering. Will go back to a reliable Domino's instead moving forward.

Michelle

1 year ago

Ordered from their website and order was confirmed. An hour later checked and was still on confirmed. Rang restaurant. No answer. Now have to send an email to support to get a refund which will take up to 48 hours for a response. Avoid.

Luke Igoe

1 year ago

Taking this Pizza Hut out of the takeaway rotation for good after our most recent experience. Our order was missing the dessert, and the box the side was supposed to be in was completely empty! Hilariously, the employee we spoke to on the phone tried to blame the poor Uber driver for stealing the side (!), however it was abundantly clear that no food had ever touched that box. This was the final straw unfortunately, after several other bad experiences. Currently awaiting a response from customer services and yet another full refund.

Lauren Heys

1 year ago

Normally this branch is great but felt I had to review tonight as the past few times we have ordered its been wrong. This is the second time that I have ordered a specific side and they had subbed for another side. They have not called to offer an alternative (if they are out of the product) and the side they have subbed is less in value and in quantity than the one ordered. Tonight I ordered a half and half pizza (two totally different pizza halfs), however I recieved essentially one pizza but with an extra topping of chicken on one side only? Not all the toppings for both pizzas were on the pizza either. Its a shame as this branch normally rules over the other brands in Leigh but the service is currently letting them down.

Lauryn Goolamy

1 year ago

Made an order through the app, and had an issue with it, spoke to the restraunt and they resolved my issue straight away! Food is always delicious and delivery is always fast! 👍

timothy clancy

1 year ago

I went in on a busy Friday night and was greated by Siobhan who took my order and made sure to get my order in as fast as possible even on a busy Friday night. Lovely service !!

JJT

1 year ago

I've tried the rest, but this is by far the best! Best food around town! Tasty, friendly, fast service

Shaan Siddique

1 year ago

Very nice pizza. Great people. Definitely be back again. Thank you

Jozef Demeter

1 year ago

Literally never had any issues with this store. Always order direct, either via phone or web. Everyone is super helpful and friendly and delivery on time with hot food. Would rather pay for the brand than some of the dodgy independent places around here. Can't recommend enough

Ivory Fox

1 year ago

Says open until 10.30 not accepting order at 9 waste of time never used before I will never use it again

M R

1 year ago

Ordered food at 8:30 pm it’s now 10:00pm the app saids it’s been delivered which it hasn’t I’ve tried ringing the place 10 times no answer, will never order from Pizza Hut again, god knows how I’m gonna get a refund cause no one will pick up the phone. Very frustrated and disappointed.

stacey boyle

1 year ago

Dreadful, ordered online. Didn’t deliver. Then accepted the order after 1 hour! Failed the delivery time. Then refused compensation once they had not delivered. Don’t answer the phone. Won’t use again

Michael Szkilnyk

1 year ago

Ordered pizza went to collection and no one in the shop waited waited waited 13min inside and called on phone ringing no one there to pick up it, I went out they were chatting i asked if they work here they came handle me it we check in the car it was cold and it hasn’t been cut properly should be cut to 10 pieces we found it 8 customer service is really really bad. They should be respecting their work and the customer.

Saeed Moh

1 year ago

Time is 7.16pm still no pizza do not order from here unless you like a long wait for your pizza

Peter fallows

1 year ago

Terrible the staff there needs to learn customer service. This is a franchise. Didn't even get my order right and freezing cold 😔 AVOID

Ollie L

1 year ago

Fantastic food, who ever is making the food this evening deserves the praise

Jennifer Weatherby

2 years ago

Been waiting over 2 hours so far. Phone not answered over and over again. Won’t order again.

Edward Bezant

2 years ago

Order took 2.5 hours to come (1.5 hours after delivery estimate time). No update from restaurant except when we rang, each time we rang they said 20-25 minutes and just kept saying that. Stated issue with drivers and the food has been ready for ages, no doubt will arrive cold, when it eventually turns up. Will never be ordering from here again.

Eloise Baxendale

2 years ago

Pizza was full of oil.... Box was leaking with oil. I mentioned to head office, they said it's natural oil from the toppings ??

Lee Lee

2 years ago

costumer service was on point the members are very polite pizzas where on point nice and crispy definitely will order again and the new product cheesy tear&share and cinnamon were brilliant my kids loved it?would recommend thank you

katie mikova

2 years ago

Shocking service, I'm not going to rant, but they obviously don't have enough staff to fulfil the orders, pizzas not made correctly, items missing from delivery, guy at shop was apologetic but didn't really make up for being told I had to contact the website for refund, but chat not avaliable. Ordered 2 pizzas, one being a half and half, we took 2 items off and substituted them for 2 others, they took the original items off but didn't replace with substitute. Cookie dough was completely missing.

Neil Morrison

2 years ago

Food was hot ? and driver was very friendly always had best service from pizza hut leigh

Denisa Chirila

2 years ago

Absolutely gutted, my pal chocolate bar Michael was supposed to be on shift tonight and they withheld valuable information from me about my friend chocolate bar Michael :(

s jj

2 years ago

We ordered 6 pizzas for a birthday party which were delivered to us right on time and they tasted amazing. Best pizzas we have had in a long time!

Debra Mann

2 years ago

Rom was very helpful and polite and the best customer service I have had from a Pizza Hut and quickly solved a enquiry I had.

Scarlett Weatherbu

3 years ago

Delicious pizza! Much tastier than a certain rival company... and cheaper!

Show Mercy

3 years ago

Each time I visit it’s a great experience and the pizza is always fab.

Claire Roberts

3 years ago

Absolute waste of time don't even get your order right and when i rang them up they said there'll send the missing items out which they didn't waste of £25

candice marshall

4 years ago

Rom gave us excellent customer service today! Really nice guy! The Leigh Pizza Hut store has massively improved since it’s been renovated recently too!

ᔕᗩᖴᖴ’ᔕ ᑕᕼᗩᑎᑎEᒪ

4 years ago

Worst pizza hut in country, avoid at all costs!!!!!!! 2 hygiene rating!! That is disgusting.

Louise

4 years ago

Worst pizza ive ever eaten…dry and over cooked rubbish

C J Round Landscapes

4 years ago

Do not waste your money! Pizza dough was raw and soggy, definitely not crispy as you would expect from pizza hut. As other people have said called to complain and bring it to the manager's attention, only for her to be dismissive.

antony slate

4 years ago

Never had a problem. People from Leigh are just mongs who don't know what proper food is

Ethan James

4 years ago

Ordered my food at 10 past 6 its now 10 to 8 still nothing!

Hollie Payne

4 years ago

Food takes ages to arrive and nobody answers the phone

Natasha Meikle

4 years ago

The food is getting as bad as domino's

katie whalley

4 years ago

I didn't receive the two pizzas and the side I ordered the order was cancelled by them and three day later I still haven't got a refund. I wish I had looked on here before ordering ? ?

Helen Jones

4 years ago

Horrendous cusotmer service, took my order (Mackenzie?), let me pick it up, got home and it was wrong. Called to ask rectification, but 'computer said' can't change topping. Siobhan (manager) not interested at all, even though I've ordered the same thing over 20 times. Absolute joke, they really have no idea. Surprised rating is as high as 2.9...

Richard Bradley

4 years ago

I've ordered from pizza hut loads of times and have never had a bad experience and the foods always been hot on arrival and the drivers are polite mannered

Alison Evans

5 years ago

After placing an ordr with ubereats we were given a delivery time of 21:00 this was then given a revised time of 21:20 the next message was order being wrapped this was followed by a new delivery time of 21:45 tben order cancelled payment returned. We were then given the option of 're ordering which was done and new delivery time of 23:45 then cancelled again . Disappointed we rang pizza hut direct upon answering the phone I explained to the young man that we were disappointed that my fiancee was a acute stroke nurse and had just finished work that the order had been cancelled twice .the young man then explained that the order had caused problems for their system . That they were prepaired to switch the system back on to try and put the order through the till. I politely declined since the last message from ubereats stated that pizza hut closed in 11 minutes. But the most disappointing part was being called mate numerous Times and the have a nice evening and attempt to mislead myself . as I informed the young man i will not be using their services . VERY DISAPPOINTED ALROUND ...

Mark Jones

5 years ago

Simply awful. Delivery was 1 hour later than booked (what is the point in booking a time when they don’t adhere to it!), and the pizza itself was poor. Had to chase up at the time, mentioned it to the delivery lad when he finally arrived, who was sorry and said he'd let management know as I should receive a reply or possible refund... However, we've not had any contact/discount or apology from them since... worst ever - Avoid.

Ian Green

5 years ago

Ordered two flatbread pizzas and a side salad on 1st Feb online from the Leigh Pizza Hut for delivery at 12-45. They arrived at 12-40, the pizzas piping hot and delicious, the salad crisp and fresh. Covid safe delivery, polite delivery guy. Impressive service, quality and good value for money.

Stanley Freeman

5 years ago

Often order pizza here every few weeks or so, great taste, value, pizzas are spot on

Andrew Lethbridge

5 years ago

Ordered pizza collection one and half hours prior to required collection time but still had to wait 15 minutes on arrival for the pizzas. Pizzas were cold and had very little topping! Less than one mushroom sliced on the whole medium farmhouse and about 4 tiny squares of ham! Cheese barely existing, hard and burnt base with just an overpowering taste of tomato and burnt food!No apology for being kept waiting! Don’t waste your money, our pizzas both ended up in the bin

Rhonda Oversby

5 years ago