Pets at Home

Rang twice to make an appointment for my dog. Both times there was no one available to take the call but I left a message asking for someone to call me back. No one called. I’m a great believer in only giving my business to somewhere that will treat me with kindness and respect. The groomers in Pets at Home Leigh failed on the most fundamental level so I don’t even see them as an option for grooming. There are many better quality companies to choose from.

Mike Sinclair

1 year ago

Staff are very knowledgeable and will help with questions and suggestions. Not the cheapest of shops but you do get what you pay for, and quality always costs a little more. Well worth visiting

Janet Turton

1 year ago

Absolutely disgusting customer service from firstly the receptionist Sophie who likes to play up to the audience in the waiting room when challenged over an incorrect prescription. I requested a call back from the practice manage was told would be 48 hours... Had to chase this two weeks later when sent an invoice for my dogs upcoming surgery for over £1000. Tone and vocabulary used by practice manager falls far below the standards expected of someone in senior management. For a large chain that should be trusted with a high level of care this has fallen far below any standard of care and customer service I've ever experienced. I am waiting for a refund on the deposit for surgery that has been paid but we will see if that's processed or I again have to chase that up in another 17 days. Would never recommend this vets to anyone. Steer clear.

Amy Collier

1 year ago

Very helpful staff. There was so much choice I got overwhelmed but the staff were patient and kind and helpful. Thank you

Carla Richee

1 year ago

Great for all your pet needs from dogs to spiders they seem to stock everything.

Dean Taylor

1 year ago

Nice, clean shop. Friendly staff and good selection. Live food not the best quality

Emma Darbyshire

1 year ago

Local pets at home. Friendly staff, very good variety of products and has a vet upstairs. Pet friendly too take them in

Harry Eaves

1 year ago

The Young Girl on the Checkout is amazing, friendly and helpful but the other staff stacking the shelves taking the piss out of customers and their pets with snide comments and laughter is unacceptable. Two large bread dogs; My money will spend anywhere!

Paul Unsworth

1 year ago

Always good, with friendly helpful staff. Shame they don't stock the brands of hamster stuff we're after

Caroline Wilson

1 year ago

Very helpful. We got our hamster from here. We love her so much 💗 ❤️

Lynn Fahey

1 year ago

There is 2 really friendly staff who are very helpful and know what they are doing I find the others haven't a clue

Amy Downey

1 year ago

It's not a very big store but always manage to get what I need from here and the staff are always polite and helpful. Plenty of parking on the retail park.

Lyra

1 year ago

Staff were super helpful! Served quickly, plenty of choice and helped me find items I needed.

Emma Ridgeway

2 years ago

Great staff don't make you buy products you don't need really great advice today thank you

Ian Mills

2 years ago

Beginning to look scruffy and unloved like the rest of Leigh. Plenty parking, but a nightmare with the way its set out.

Martin Yates

2 years ago

Nice local shop with a vet practice upstairs. Good for last minute needs and picking up online orders. Recommended.

Asia In Europe

2 years ago

Love going to the store to look at the animals and supplies and even use the in store vets

Julie stotton

2 years ago

Cage that advised for dwarf hamsters for a cage I wanted got to the till I couldn’t buy it because apparently it would break her feet why advertise it then it’s stupid don’t advertise it if it’s not for them and they also said dwarf hamsters aren’t diggers when that’s what hamsters do if you don’t know what animals do you shouldn’t work there

Lilly Simm

2 years ago

Great choice of goods. Excellent service. The place was spotless. We'll deserved 5 stars.

Gill Chilton

2 years ago

Nice, clean shop, love going in for a bit of browsing while we get our essentials from here. All the animals look very well looked after. Customer care is outstanding too. Thank you ?

Nicola

2 years ago

Was told to bring smaller denomination notes next time I come in. So ill not bother going in again. Walkden branch much more friendly.

Alan Rimmington

2 years ago

This place always has what I'm looking for for my cat. It has good items for other pets too, and it's nice that dogs are allowed in store.

Emma Eaton

2 years ago

Very helpful and great care shown by the staff yesterday in an emergency at 5.15 p.m. Our thanks to Bryony on reception and Mimi the vet for their prompt service and advice. Catherine Horan

Mike Heeley

2 years ago

Very helpful and pleasant staff. I managed to get things there that were not available elsewhere. So, all in all, I had a good shopping experience. The store is all at ground level, disabled parking, and store access.

bernadette

2 years ago

Rang around 5 or 6 pet shops, after one of our Guinea Pigs passed away, to try to locate a new friend...got through to Pets at Home in Leigh, who had a lovely boy who had been returned to them (through no fault of his own) and took him home. The young lady who helped us was very knowledgeable and seeing how much she cared for the animals was lovely. Would definitely recommend visiting (our dog, Uma, got some nice treats too, so lots available for creatures big and small).

sam sykes

2 years ago

Went for a pet demonstration which was rushed and we were in the way of other customers which got annoying quickly when they needed something that you're sat infront of. My son (2) needed to use the restroom and was told we had to use another locations facilities so he ended up having a poo in the middle of the walkway outside and became very upset. A lady we didn't know was helping to clean him up because he was so distraught he wouldn't walk the rest of the way to the other shop and was covered in poo. Disgraceful if you're doing an event for children they should be able to use the facilities.

Alisha x

2 years ago

Ok store but staff are not great, quite rude and dismissive and the queues in this branch are bad, you have to wait ages even when it's quiet. Also very lacking in any kind of fish knowledge - please buy fish from an aquatics store where you can be advised properly

A Davies

2 years ago

We use this store regularly to buy dog food snd accessories. This branch gas dog grooming parlour that is very good too

Charlie Neve

2 years ago

Had a wonderful experience with the staff at Leigh pets at home a few weeks back. I adopted little white Elsie (now renamed Miffy) and she is getting along so well with my Sherlock. He was on his own for over a year and she has brought life back into him. It's lovely to see them both together. She enjoys having the run of the house! I appreciate the staffs knowledge and kindness. They all went above and beyond, made us aware of her vet history but assured us that she has been fully health checked. She is the happiest bunny! Thank you for letting me take care of her for the rest of her bunny years ?

Shannon Coop

2 years ago

Staff very good but low on cat food

Nic c

2 years ago

I have shown them how I have a house for the rabbits and they are going to buy food, drink and straw for the rabbits but they tell me that the trip is 40 minutes, it is too long and the rabbit gets stressed and they do not want to sell it to me, its behavior is quite bad with me , one girl is red air with glasses, and the other tell me is the team leader to shop is very bad personas about me .

Pedro Bartolome

2 years ago

Just been this morning and told it had been cancelled by them a week ago but no one had told us, this is now 2nd time they done this, wouldnt recommend as they never have enough staff and will be avoiding in future

Andy McNabb

2 years ago

The staff here can't help you enough, the vets are lovely and it always has anything we need for the cat and rabbit (weird combination ik but there u go)

EllieSmith

3 years ago

Quality service, and has everything I need

Scott Hollingsworth

3 years ago

Staff are very helpful. Also have a large range of products for variety of pet

Ryan Morris

3 years ago

Don't be afraid of asking for help . The staff were very helpful and although I bought more than I went for the items were not things I use and will use , starting today .

Thomas Whittle

3 years ago

Love this place loads of stock and staff are really helpful when needed!

Claire Daniels

3 years ago

Every time I have been to this store the service at the till seems to be incredibly slow. I can be waiting in the queue for far longer than I would be at any other store. I do not understand why it takes so long to serve people. Additionally, I have experienced the staff refusing to sell a products they have brought onto the floor, because they haven't been "scanned in." This also baffles me: a shop is refusing to sell products which haven't been reserved.

Christopher Bostock

3 years ago

Never any staff around had to wait ages cos products were locked away and only one staff on tills with long queues. Glad I only go once a year. Probably order online next time

Sharon Sargent

3 years ago

Shop good, assistants attentive. Vet dept. Disappointing stood and waited, no one appeared on reception , fave up and left.

Barbara McDonald

3 years ago

Brilliant for all your fury friends, excellent customer service and support.

cote coxon

3 years ago

Large carpark with disabled bays. The store was also large, with a big selection of dog products and a lift for prams etc. Upstairs there is a grooming parlour with a reception for inquiries. Also stocks all the cat's products. At the entrance is the live pets rabbits chinchilla etc. The staff was well-informed and friendly.

stephen broad

3 years ago

Fantastic staff but always low on stock and awkward queuing system when busy as you basically block up an entire isle

Wend Poole

3 years ago

Friendly and helpful staff. Shop has an extensive range of everything you'd ever need for your pet

J SW

3 years ago

Great place locally for all your pets needs, great friendly, helpful staff to assist with questions you have

Si Fraser

3 years ago

Great range of dog foods, treats and toys for our two dogs. Staff always very nice and.helpful and offer great discounts when sign up to VIP. Free items available at times also.

Donna Eccles

3 years ago

The choice of stock is good, the app gives you good deals and the staff are very helpful. Only downside, I wish they'd keep the animals in larger spaces, as some of them are way too small and will give people the impression that it's okay to keep rodents in tiny cages.

Nat

3 years ago

The staff were super friendly and helpful, while I was there I interacted with two members of staff and both were quite knowledgeable with the products I enquired about an anything they didn't know they quickly found out for me. Good experience

Harry Roe

3 years ago

A large and fantastic range and the staff are very friendly and helpful

Lisa Mcintyre

3 years ago

Items for cats across two floors which was annoying as I was told upstairs when I asked. Then had to come back down as neither the cat litter nor the feliway were upstairs with the rest of the cat things ?

Julie Vaughton

4 years ago

Very helpfull staff but not enough of them.have bought pets from there and they are doing well.Tropical fish dont seem to last long compared to any where else.

Lynn Groves

4 years ago

Not bad but there's never anyone around the fish section so you have to go from front to the back of the store a few times to get help

Lee Macfarlane

4 years ago

Smaller store. Usually quite busy. Pets welcome. Good parking. Not cheap.

Diane Whelan

4 years ago

Hi I usually come here with my daughter as she has two dog's the staff have always been friendly and helpful

John Haynes

4 years ago

By far the worse pet shop we’ve ever been too. Firstly it smells. Secondly the staff are SO rude and unhelpful. Thirdly, we was there to by some Guppys (small fish) on offer for 3 for £12 it’s literally impossible to buy anything from here, the rather unprofessional orange haired girl started asking the following questions using an iPad:- What’s your first name? What’s your postcode? What’s your door number? What’s your surname? What’s your email address? What do you do for work? What’s your mobile number? How long are you out for? When will you be going home? I’m sorry, but WHAT THE HELL HAS IT GOT TO DO WITH YOU HOW LONG I AM OUT FOR? So… WHY do you need to know where I live? Absolutely PATHETIC!!!!!! Will NOT be shopping at any of your stores again!

Delaney Eastwood

4 years ago

Great store, had exactly what I was looking for. Staff very helpful and pleasant.

Carole evans

4 years ago

Feels cramped and cluttered, with the poorest selection I've seen in any pets at home. I would recommend spending an extra bit of time in the car to avoid a wasted trip, or visit poundstretcher/the range/home bargains/b&m that are all very close before getting any last bits at pets at home... If you have to.

Emma Shillam

4 years ago

Good service and friendly people. Enjoyable to browse around too seeing the little furies

Milton K Photography

4 years ago

Same as all the pets at home really. Look after customers and helpful. Good range of things for the rabbits

David Holt

4 years ago

A great store. We take our little Morkie here for all her needs, the staff and veterinarians are all very compassionate and loving to our furry friends.

Gareth Crosby

4 years ago

Good range but very, very expensive. £60 for a large bag of dog food is just daylight robbery. Went elsewhere in the end.

Jeff Nield

4 years ago

Not bad price for the live food had good offers

Paul Aspinall

4 years ago

Great staff, they care alot , and to go to the vets my pets arnt scared at all they are so good with the animals

Curtis Ryan

4 years ago

Love it! Bought all my fish from here and they do continued support!

Megan Elizabeth

4 years ago

Small but perfectly formed. If you need slight more specific/specialist pet food these guys might have what you need. If not order on line and pickup from here, there is plenty of parking. The staff are nice and friendly and the prices are moderate

Lou Knowles

4 years ago

Very good. The lady on the till was very helpful. Thank you ?

Valerie Price

4 years ago

Lovely helpful staff and I was able to get what I needed for my cats

debbie gleeson

4 years ago

Okay but could do with a better supply of live bugs for reptiles

Katherine Marland

4 years ago

Very helpful excellent vets who don't rip you off

gem greeley

4 years ago

Great choice, friendly staff.

Kathleen Smith

4 years ago

The staff are absolutely brilliant, really helpful and friendly. Nothing is too much trouble.

michael hull

4 years ago

Everything you can buy for a animal is right there for you to purchase.. If not the staff will order it for you and you can pick it up next day.

Tommy Cosgrove

5 years ago

Great experience. Made sure I got all the freebies and discounts via the App ?

Belinda Hatton

5 years ago

A little small but still have a really great selection of products. Friendly staff would definitely use this pets at home again.

Lizzie Hunter

5 years ago

Nice and quiet great value for the money Lodge is very large will come again

John Rubery

5 years ago

Love the shop staff very friendly and helpful.

Jesse Ironfield

5 years ago

Good pet store, has everything you need for your pet.

Iveta Prabaharana

5 years ago

Properly laid out site with friendly staff and top quality stock

Brian Cox

5 years ago

Helpful staff and lots of useful items to purchase along with our new pet.

Hazel Jeanie

5 years ago

Always very helpful. Great groom room too.

#Its Ella

5 years ago

Worst pet store I've been too for multiple reasons. 1. There's was a ran snake with a color called Jim chasing rabbits 2. The dogs where being constantly harassed by many cats there 3. There were lizards climbing in the ceiling and falling on peoples head. 4. Lastly the spicy cheetos there where actually dog food

Cameron Hudson

5 years ago

Lovely friendly shop and staff , good variety and prices .

Zoe Haupt

5 years ago

I have dog food on repeat deliver which didn’t arrive. I rang customer service who refunded the money but my dogs were left with no food. We went to pets at home Leigh and the staff were wonderful they were so helpful and happy. The best thing was the manager I assume he was as after I told him about having to come out when I am clinically vulnerable gave us one of the packs of dog food as compensation. I was gobsmacked! More than customer services offered. The manager guy with glasses then helped us carry food etc to the car. The leigh store deserves an award in these times for being happy helpful and responsive to customers. Well done leigh staff and thank you for all your help

Sharon Boardman

5 years ago