Leigh Sports Village Surgery

Joined the practice in December 24, always had excellent care here; From reception staff, especially Yvonne, who is very helpful and always seems to find you an appointment. Practice Nurse Jane, who gave me a very thorough annual check up and GP's Dr Gawley and Dr Mbatoh, who have given excellent care and advice with a newly diagnosed health problem. Prescriptions are authorised in a very timely manner and any tests required requested same day. I would definitely recommend this practice and thank them for their excellent work.

Lavonne Baldwin

1 year ago

I have been with this surgery for just under 18 months and couldn’t be more satisfied with the service I’ve received. All staff from receptionist nurses and GPs very professional and caring. Very easy to get through and actually speak to a human being!!! Would highly recommend- thankyou !!

Jane Taylor

1 year ago

Not happy with the service from this surgery recently, and am thinking of changing. On multiple occasions, I haven’t been seen until way after my appointment time - the most recent was 55 minutes. When you’re having to take time out of work to attend appointments, it’s things like this that make me dread coming. The attitude/customer service from the reception staff has been shocking; Huffing and puffing on the phone when you’re unable to attend a certain date & time. I requested to see a specific doctor (who is aware of my condition and has been actively helping me with treatment, unlike the others) and was told I ‘don’t have that privilege’ before eventually telling me he was no longer there, which could have just been said at the beginning. I have an appointment every 12 weeks and often I ring up to book it and am told it’s too early and the diary is not out yet and to keep calling back, only to call back a week or so later and be told ‘you’re lucky we have any since you’ve left it so late, you should be calling sooner.’ Damned if you do, damned if you don’t. On 2 separate occasions now, I have been contacted by the surgery and asked to come in and see the doctor, only for the doctor to ask ‘how can I help today’ so there is little to no communication happening within the surgery. Lastly, the dangerous errors they made on patients files, such as mine saying I have a heart condition and I was therefore being hounded to have my flu jabs as I’m ’at risk’. I do not have a heart condition, and have never had one. When I brought it up I was told it must have been a mix up. Dangerous mixup to make in my opinion, as I could have been put on medication/treatment for a condition I don’t have that could have done more damage than good - especially something as important as your heart.

Chelsea Cardwell

1 year ago

As new patients to this practice we are very impressed with all aspects of this clinic. The staff are friendly and efficient, providing an exceptional service. We have received prompt care and attention from everyone; receptionists, nurses, doctors.

Elaine Clare

1 year ago

Cheryl saw my wife and I promptly Was very professional efficient and human. The details asked were in depth but necessary We were also offered a jab against pneumonia . Cheryl asks us if we had and concerns or questions and answered those we did have The whole process was very very impressive

Colin Clare

1 year ago

I recently had my first smear test, and I couldn’t have asked for a better experience, thanks to Nurse Jane. From the moment I arrived at the clinic, she made me feel completely at ease. As someone who was nervous about the procedure, nurse Jane was reassuring, kind, and took the time to explain every step to me. She was professional and friendly, which made the whole experience less intimidating. The procedure itself was quick. Nurse Jane’s gentle approach and constant communication helped me relax throughout the test. She made sure I knew what to expect. Overall, I’m grateful for how smooth and positive my first smear test was, thanks to Jane xx

Alle Alexa

1 year ago

Had an appointment for cervical screening with Jane the practice nurse. She was lovely and took the time to explain everything clearly. I’ve had bad experiences in the past and was very nervous, she listened to my worries and made adjustments to make it as comfortable as possible. Thank you Jane.

Amanda

1 year ago

Usually very happy with service, never any issues contacting the surgery for appointments etc. Always happy with staff. Just had an issue on one occasion at my last appointment, where my appointment time was delayed by 35 minutes.

Katy Cooper

1 year ago

I would like to thank Jen, the practice nurse. At my last appointment she clearly explained the details of the test that I was having and when I should expect the results. I also spoke to her about another issue and she contacted the doctor on my behalf, which saved me having to make another appointment. Jen phoned me the next day to give a full update. Thank you, Jen.

Christine Hughes

1 year ago

Really one of the best Doctor's surgeries I've been registered too. Reception are friendly and helpful; doctor's are attentive, listen to everything you have to say, address my concerns and I really feel cared for by them. Take their time to explain anything I am unsure of and just really helpful. Always able to get an appointment and haven't had any issues. Highly recommend!

Kimberley

1 year ago

I had my smear test with the nurse (Jane) today. I had a traumatic event a year or so ago so I was incredibly nervous and had some requests about how she conducted the test too to make it more comfortable for me. Jane was great, she asked me about my previous experiences before we got to the test, respected my wishes, and took the time and care to make sure I was comfortable and as happy as I could be. She also took extra time and care to make sure we were one and done for the test and I wouldn't be called back to redo it, which again I really appreciate. Overall it was a positive experience which I'd been dreading - thank you very much for your time & care Jane.

Jen

1 year ago

Leigh Sports Village practice has been the best practice I have experienced! To start from reception staff to doctors, they have always been friendly and very helpful. Recently my mother moved to live with me, to get her registered, it was very much easy that I could do it online and send her home country medical records by email which saved me taking time off from work. I had some concerns about my mum which I didnt feel right to take the same day appointment as other people with urgent need may need same day appointment so I emailed and received response immediately and everything sorted. Thank you for the admin staff who called, listened and made the effort to sort things. Also, Dr Damilola was very patient, kind and caring Such a lovely team!God Bless!

Sathiyabama Selvaraja

1 year ago

I had my first appointment today ,has a new patient with Jane the Nurse She was very professional at all times ,and explained in detail any of my test results,symptoms and questions.She took time to listen to my concerns.A credit to the surgery.. I also had an appointment with Dr Paschal who was polite and again took time to listen to me. The lady on reception was lovely Also. So overall my First day was a good experience.Thankyou to all.

Suzanne Hudson

1 year ago

Saw the nurse she is just fantastic very professional! Was lucky enough to get a cancelled appointment so got one the same day as the nurse and saw a doctor. Only disappointment is its a different doctor each time i go.

Susan Taylor

1 year ago

Wait for long periods of time to get an appointment. I understand that. The receptionists are lazy and unreasonable. Please choose a different surgery. Receptionists absolutely to blame. Awful humiliating treatment, on too many occasions to count.

andie

1 year ago

Reception very helpful although some delay before actual meeting with nurse. Nurse J. Atherton very professional and carried out procedure to register as patient in a pleasant and friendly manner. Follow up procedures well explained.

Malcolm Lloyd

1 year ago

Jane was really lovely and explained everything and was really thorough. She put me at ease and kept me informed on what she was doing and why. Made a not so nice appointment all that more bearable

Claire Murphy

1 year ago

Well what can I say an absolute shambles. So I have a back injury and cannot go into the surgery myself to order my prescription. I have the patient access App but cannot order on the app as a repeat prescription even though I've been taking the medication for 3 months now. You have to make sure that before your medication runs out by the end of the month that you give yourself a week to get this sorted, but no this place you need to give yourself 2 weeks, as it seems the staff are not able enough to simply sort out a prescription. I need this medication as I'm in severe pain but no matter what you say to them they are unable to disturb the doctor for 2 seconds to put a pen in his hand and sign. I'm absolutely disgusted with the treatment and run around we have had for this past week. How long do you people need to sort out a prescription. But hey who cares it's not you in pain is it. P.s the medication is simply to line my stomach to protect it from my other meds. Manor Pharmacy however are great, I ended up speaking to them who have now put it on as a repeat prescription on my patient access app. Why do we even have the staff on reception at this GP they do nothing. I think the problem is they don't take the time to read your notes anymore, they also think they have the right to speak down to you. I will be changing this surgery as its been nothing but appalling for me and my husband. I could say a lot more on the service we have had from here, but I've said enough I think.

lyndsay kelly

1 year ago

Came in for 10 o'clock today after ringing to find out my appointment time , had to walk in . Saw Jane ( Nurse ) lovely person very professional & detailed appointment , made significant in roads to understanding my health & how to manage it . Gave me a testing kit / health information I need to improve my life . Great job Jane the NHS Service is better for you being in it , thank you so very much for taking time to invest in my health . You guys make a difference to people who care about personal health & how we can improve for a better life . Love the NHS your mint 👌

Tony Hardman

1 year ago

Jane was so lovely. She made me feel at ease and explained thoroughly what would happen in my appointment. I felt able to discuss openly without judgment. Made my experience really easy.

Mary Clare

1 year ago

Nurse was fantastic as usual.... My appointment was On time, she did a great job, even offered me another service I wasn't aware of, which will be really useful for me. Thank you!

Paul Greenwood

1 year ago

I saw Dr Malik today and she was amazing. She really listened to what I needed and has taken action to investigate my concerns. She is a credit to the practice. Thank you Dr Malik for listening to my issues and helping me.

Courtney Williams

1 year ago

Always go to the GP Alliance as difficult to get through on the phone at 8am to get a same day appt. This time i filled in an on line consultation form as i wanted to see my own GP.I was rang up to be told that it had been received and a GP would call me that morning. No call when I rang back got through to call handler on behalf of tge surgery and said that the GP has not called. I was not told that the lady had forgot to book me in I was offered a telephone appt the next day. If id not demanded to know why id not got the appt id have not got the service i deserve. I asked if they could fit me in and they rang me back later that day offering me a cancellation. No apologies i know mistakes happen as Receptionists are busy but if this happens you should get to speak to that person not someone else in a call centre and get an apology and the nearest available appt .

Apple 2023

1 year ago

Great service, very efficient, lovely receptionists. The doctor was very helpful and listened to what I needed to say. Overall I'm very pleased with my experience

Jackie Davies

1 year ago

Waited 2 weeks for a Appointment, ran out of HRT Tablets. I Did get a earlier Appointment with Health Alliance but the Doctor couldn't prescribe the tablets, as they were not on a repeat prescription, so waist of time my GP receptionist said ring them up. So waisted my time and took up a Appointment. The Doctor at my surgery was very knowledgeable and gave me good advice.

Sharon Jones

1 year ago

Dr Pascal is very kind. He actually listens, and discusses the issue with one, and makes sensible and constructive suggestions. Very happy with the care I have had recently. Thank you.

rachel addison

1 year ago

After my appointment with Dr Paschal 20th September he arranged an MRI scan . The results were back and I saw Dr Paschal again last night . He is so lovely and explained why I was having the symptoms I went with . What a lovely Dr . Can’t recommend this surgery enough everyone is so helpful and lovely

Jane Holland

1 year ago

Great GP surgery. Never had any issues. Always felt well supported by the doctors and nurses. Especially today Jane the nurse was very reassuring, calming and explained everything really well!

B Smith

1 year ago

Saw the practice nurse (Jane)today. I can say that it was a wonderful experience.not rushed, everything explained in terms I could understand.she was very professional and empathetic. I couldn’t have asked for anything better. Thank you .

John Hampson

1 year ago

Had an appointment with Jane to discuss cholesterol, came away feeling much calmer about my results and very informed regarding what action I need to take moving forward. I needed to make a follow up Drs appointment and reception were wonderful, managed to get me in on the same day.

Liz

1 year ago

Lovely friendly welcome. Slight delay seeing the doctor but were kept notified. The doctor was friendly and explained everything well. I felt I was involved in my care. On leaving, the tests I required were all set in place. Great service.

Stephen Harper

2 years ago

Had a nurses appointment with Jane and she couldn't be more helpful and caring. Very knowledgeable and has a good way of putting things across. Thanks for making a dreaded appointment easy

Lucie J

2 years ago

I wet for my first visit today with the nurse Jane .She made me feel at ease from going in to comming out .Jane was very thorough in her job and I actually enjoyed the experience . I am looking forward to my new doctors a new beginning for me .x

Kathleen Fairhurst

2 years ago

It might be difficult to get through on the phone but once you are through, the service is polite and professional. The nurse who I saw today was very knowledgeable and kind and reassuring through the process. I have full confidence in her ability and know she will keep me updated. Thankyou

Joanne Needham

2 years ago

Very good feedback from my annual review. All my test results where explained to me in great detail and I was given time to discuss any issues I might have. I was also given dietary information regarding a low carb programme. Came away from the surgery feeling positive about my life style.

Maureen Jones

2 years ago

Annual review went well. Information given was very helpful. The nurse Ms Atherton was very thorough in her questioning and assessment of my results and needs. Although one of my results was disappointing it is up to me to do something about that and act on the advice given. Thank you for your skill efficiency and professionalism. Mrs Janet Lawson

Janet Lawson

2 years ago

Visited Jane (who is a nurse)at Leigh Sports Village. She is so caring and thorough. Nothing was too much trouble. I really felt that she really wanted to help me hep myself. Thank you Jane

Joy McMillan

2 years ago

I had an appointment today with Dr Yew. Christies Hot Line said I need to see a doctor Immediately & the receptionist I spoke to on the phone was great when I explained my situation & gave an appointment for later in the day. Dr Yew really listened & was very sympathetic to my recent secondary cancer diagnosis. He was thorough with examining & explained what he thought was happening. Overall I was very happy with the same day appointment & my treatment

Jenny-Ruth O'Neill

2 years ago

Had my annual review with Jane Atherton. Jayne explained everything really clearly and was very professional. She was patient and didn't rush the appointment. Thankyou Jane for a positive experience.

Deborah Shepherd

2 years ago

The staff are very polite, helpful & caring. Thank you ? My appointment with Jane the nurse was was very reassuring. She was approachable. Knowledgeable and helped me feel at ease. She explained fully my blood test results Jane forwarded me the relevent information that I needed and arranged for a follow up blood test in 3 months time. Thank you Jane, for your much appreciated care. M Annette Green

Annette Green

2 years ago

The nurse Jane I saw today was lovely and understanding she explained in laman terms my results and gave unpatronising advice. I've left feeling more in control of my condition and a lot more informed about my medication, what my levels are on the scales and what I can do to improve my health. She is by far one of the best nurses I've seen and she really listened to me

Rebecca Waterton

2 years ago

The time in which I was seen was very good, on time, the nurse I saw spoke through everything with me and I felt relaxed while getting treatment done. Overall a very good experience

Joanne Read

2 years ago

Jane explained everything thoroughly and really put me at ease. She checked I understood and was comfortable at appropriate points. Thank you, excellent service.

Rebecca Edwards

2 years ago

I had an appointment with Jane. She was so lovely, what a pleasant experience. I changed from another surgery ... so happy I did. Thanks for making my first appointment with you so easy and stress free.

Emma Kenny

2 years ago

The recetionist and nursevwere both friendly, kind and helpful. The nurse didnt rush, made sure she knew all my details correctly, listened to my opinion and it was a thoroughly good appointment. So glad we changed to this practice!

Sheila Aspinall

2 years ago

I cannot compliment the service received every time form this practice, the reception staff and the general practitioners are superb and I am so proud to be a patient to such a wonderful surgery. Thank you for making a difference to not only myself but overall you do an amazing job

Karen B

2 years ago

Got an appointment on the same day as requesting, helped by a very friendly receptionist. Saw Dr who listened to my concerns and offered me new pain relief meds and follow up appointment in 4 weeks time.

Gaynor Theodosiou

2 years ago

Efficient service from the practice today. Had a call back from the doctor who then made an appointment to see my son within the hour!

Suzanne Caulfield

2 years ago

My second visit to the practice, lady on reception was polite and efficient. Health care assistant who I was booked in to see, was very attentive.

Andrew Charlton

2 years ago

My visit was with Jane for a health check. She did blood pressure, height and weight and explained my blood results which were all fine apart from cholesterol being slightly high. She answered all my questions and listened to what I had to say and also suggested an ecg because of palpitations. Jane also sent me a link to the British Heart Foundation website with lots of very useful information

Dawn W

2 years ago

Jane completely put me at ease during my appointment! Very professional and reassuring - all done with a smile too!

Linda Gatley

2 years ago

Great Service by the Nurse when bringing my baby for his 1st immunisations. Explained everything thoroughly, including aftercare. Very friendly and made me feel comfortable.

Danielle Lyon

2 years ago

I had a very good appointment as usual with Dr Paschal,he’s always so helpful and pleasant

Julia Hawksworth

2 years ago

No chance to book an appointment. On the appointment gp just listen one problem and have no interest what so ever about actual kids health(even if it could be related possible). I actually felt that i was pushed out from the cabinet with little kid because of the time limit or because gp was rushing home. Just ticking the box that kid has been seeing and giving instructions on what it says on their little NHS "google". Today called about immunisation and instead of at least try to help me with my questions or give correct number she just hung up. So rude and unproffesional. Shocking.

Maryna Onishko

2 years ago

What a fantastic place ! Staff are super friendly and so helpful, and they always go above and beyond to help out. None of this ask my GP stuff with this place. Just phone up, and they will help. Sarah, on reception, is amazing and has been so helpful today, and in the past, I can't recommend this place enough

Ashley Martin

2 years ago

Was sent for an appointment with over 13 patients waiting the african agency doctor decided it was OK to walk out and leave us all to our own devices. This has left me going to A+e again because the g.p we employed should not be even given licences. Its beyond a joke that its ok to just yo walk out on your patients . This creature of a man should be struck off. He won't though he will be fine as all the nhs staff are . The public are the ones who pay their bloody wages always loose out . Ridiculous I hope his child needs surgery and the doctors and nurses are on strike that day . Or the best outcome is he goes to work in one of the great hospitals in Nigeria.

David Lythgoe

2 years ago

Been with this practice since it first opened, now cant even get an appointment to see a dr for a month which is ridiculous. All the online stuff u need to go through just to even speak to a dr is a joke. Some of the receptionists are lovely like Alison she always helps me and the nurse Amanda to . But it's a dr I want to see when needed.

Karen Breeze

3 years ago

Sometimes difficult to arrange an appointment at short notice but the surgery and team are excellent

Andrew Hilton

3 years ago

I’ve had 3 short notice appointments this week which is great but today I was really upset in the surgery and one of the ladies on reception really looked after me. Thank you

Sheryl Buckley

3 years ago

Beware of the practice manager! UPDATE - Beware woman claiming to be “manager”! Reply has ignored main point of being stripped of the only support available, caller on my phone! Original review cont… Went here for help having spoken to reception that morning; I explained the current issues and that I had just received the wrong meds again…they advised - walk-in centre then register there. (New Year bank hols - time crunch) I explained I had lost trust in the other GP. Practice manager, here, relayed deadly information from “someone” at the other medical centre. Basically told to swap from my current meds to my old meds without a washout period - potentially deadly advice! A non clinical lay person relaying advise on medication?! I have 20+ years in the medical profession myself, my shock and horror could not be contained. My portrayal of the expected outcome of taking these medications as advised was rather animated and very blunt! I was on my own with no support so while I waited for her again I called family for some calm and to help me. Once the manager returned I asked my caller to “hang on”. I got off my seat and walked towards her for the next update. The practice manager abruptly announced “you’re not allowed phones in here”. That was my last straw - I have patchy recollection of anything said from that point! I left, I imagine, rather rapidly. Clearly my emotions were high, I’d already explained it’s touching 8 hours now, that I’ve been calling/waiting/repeating myself for, so the need for support at this point was obvious. What sort of caring establishment strips an emotional, upset and frustrated patient of their only avenue of support, a voice on their phone??? 8 hours of trigger stacking at the pinnacle of 2 months deadly prescription mistakes. LSVP cannot be blamed for the errors leading up to my arrival; BUT the callous, contemptuous attitude displayed by the Practice Manager regarding emotional support requirements was abhorrent. (Long, dark hair receptionist would be an excellent replacement practice manager in my opinion. Before the manager took over and my fog descended, I hadn’t needed to call anyone!)

K M

3 years ago

As always excellent service. Receptionists very friendly and helpful. App was on time. Only problem was I had to wait 3 weeks for appointment fortunately it wasn't urgent.

dennis john leather

3 years ago

I rang surgery at 9.50 asked if any appointments they said if I could get there they had one at 10.10, I went got seen to at 10.15. The doctor was very good told me to go for blood test and put urgent on the form. I got prescription,didnt need an appointment for bloods so went straight in at the hospital and was back at home by 10.50. After being ill and struggling for the last 4 weeks or so this is the best day I have had. I cannot fault the surgery whatsoever from reception to doctor to getting the care I needed. I appreciate what they have done for me over these weeks and cannot complain at all.

Lynda Brandwood

3 years ago

The receptionist was very lovely and friendly, made me feel welcome. It was my first appointment at the surgery and with Dr Ibrahim and he was a very understanding and professional doctor. Took the time to listen and didn’t rush to finish the appointment. Definitely recommend this surgery if you want a GP to look after you.

Massi Navi

3 years ago

Only just joined the surgery and the level customer service is outstanding. Didn't have to wait long to be registered. Receptionists friendly and helpful. Very accommodating and understanding Took my Sutistic son to see Nurse Practitioner Nicky and wow she was amazing she gained his trust straight away and really related to who he was I've never seen him so secure and feeling okay about things after speaking to her, she is outstanding and I'm so relieved to have found someone who will finally listen to him Amazing practice

Kerrianne Hamilton

3 years ago

The lady that we were seen by today was absolutely fantastic. She took her time and was very patient with my daughter and my daughter felt at ease with her. She was very thorough and explored all avenues. Thank you.... you are a credit to the surgery and yourself.

Danielle Fahey

3 years ago

I can’t speak highly enough of this GP practice. When I fill in an e-consult form, I always get a phone call back within a day. It’s usually the same day. They always invite me in when they think it needs further action. This even happened in the pandemic. The receptionists work so hard and are always very friendly and helpful. The nurses are all amazing; all my baby’s vaccinations were all done on time which I know isn’t the case everywhere. Since I switched to this GP, the management of my chronic illnesses has massively improved too. Special mention to Dr Ibrahim too who is a brilliant, reassuring doctor who has helped with ME so much. Can’t recommend it enough. Thank you for everything.

Heather Bee

3 years ago

I found Yvonne was very helpful and sorted my query out very quickly. My only thing I find is not helpful is when ringing the surgery. I wait while a female voice goes through what I consider important items then you are told to wait for a receptionist. Then inevitably a male voice says " I'm sorry all our receptionists are busy, please try later " I have in the recent past tried ringing for an hour and each time I get the man's voice. Can you at least put us on hold and say you are no " x " in the queue. That way you can decide if you want to hold or not.

STEPHEN KITCHENER HUGHES

3 years ago

All too often we are quick to post the negative but not to congratulate the success. When I needed them most, they were quick, compassionate and in my view faultless.

Sharon Bartholomew

3 years ago

Since SSP Health took over this surgery it has become an absolute shambles. (1) Rang surgery for assistance in registering online told 'I don't use the system so can't help' (2) You have to ring 20 times to get through once. It just disconnects the call 95% of the time. It's that bad I just go the surgery if I need to speak to them. Every time you go there the receptionists are on the phone. Just shows how inefficiently it's being run that they are constantly answering calls all day. (3) It's near impossible to get a face to face appointment. I have been told on multiple occasions to use the out of hours GP. Seems like that's a good way of getting rid off all the patients. (4) I went to request details on how to complain to ombudsman provided an e-mail address to complain to first and told to google the ombudsman. Is it not a requirement for surgeries to provide this information? Having said all this, Dr Ibrahim, has been helpful. Pity he is being let down by the team and systems in place.

A A

4 years ago

If I could give a minus review I would do it!!!! The worst GP practice I have been registered in England. And please dont make the effort to answer “we apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver” because its just a copy paste and make your service even more poorly. Look your reviews and realize you are doing SOMETHING WRONG!!! Useless.

Marianna Giallouraki

4 years ago

If minus was available i would give that to this surgery. We joined when it very first opened and used to be under Dr Lamb (who was brilliant!) However when he left the surgery service fell off a cliff it is that bad now. So where do I start: 1) Receptionists are like dragons (one in particular who has been there a while) not friendly or helpful at all, with such a bad attitude she should not be in a public facing position. 2) You cannot get an actual face to face appointment for love nor money its all telephone consultations (STILL using COVID as an excuse) - how can you see if someone is unwell over the phone!?! That said the GP's based here are useless so maybe it is better to speak to a locum anyway. 3) The phone system is an utter disgrace, listening to a long winded message (that you are paying for!!) only to be cut off as 'all lines are busy'! 4) Continuos care for people with chrionic conditions is abysmal could even be described as dangerous as they do not care about anyones actual health 5) Lazy GP's - the locums are 150% better! Wouldn't recommend to ANYONE! I agree with someone else's comment - they should be struck off!

Melanie Hayman

4 years ago

Shocking surgery, my step daughter is really poorly and sent for emergency bloods but had to wait 2 weeks for a telephone appointment for the results. She’s worried sick and they are not willing to see her or bring the appt forward. Just neglect

Becky Blackburn

4 years ago

I would give then minus stars if this was possible, after a letter was sent from my consultant on the 13th October 2021, to increase my medication, it is now 7th December and it has still not been increased I used to recommend this surgery to people but not any more, it it unacceptable to leave someone with no medication for nearly 2 months. I will be taking this further.

Elaine Coburn

4 years ago

I have to agree with the other reviews, as this is the worst GP's I have ever had the pleasure of being a patient with. On multiple occasions I have called for appointments and been informed it will be quicker to do it online. You send personal details and images (in some cases) over with the medical request and hear absolutely nothing back, it is disgusting service and an approach which is making patients suffer unnecessarily.

Matthee Hulme

4 years ago

The Worst… - “…sorry no appointments for baby vaccinations” But he’s due his immunisations..? “Sorry not my problem, we have no nurse” Our baby has been unwell for a week - “…see how your baby is, in 5days and ring back” Went to pick up a antibiotic prescription after this blunder of theirs… - “oh we don't do paper prescriptions, you must be mistaken..does he usually have them electronically?” he’s 5months old!! “Oh here it is!” This surgery Need striking-off Genuinely Shocking.. ‘computer says No! ‘ receptionist

Graham Basravi

4 years ago

I have filled in an online consultation form 3 times and heard nothing back. I have requested my repeat medication though the NHS app and has been rejected asking me to contact the GP. I have explained several times and again through the online system and NHS app request. I work 12 hour night shifts in a spinal unit and it is a 70 mile round trip to work so my travel is over 2 hours per day. I get home at 8:30 am ish depending on traffic and need to be in bed for 9 am in order to get enough sleep. I wake at 5pm and leave at 5:30 pm to get to work by 7pm. I've tried over and over again to phone before and after I go to bed and can never get through. Due to being short staffed over the past 6 months as I'm sure you know as you also are supposed to be HEATHCARE! I've been working upto 7 nights a week and any days I've had off have been at weekends when you are closed. I am currently working 10 nights in a row NO DAYS OFF until Mon 29th November. So PLEASE explain to me how I am supposed to speak to A GP if you don't answer the phone WHEN I'm able to call or reply to online consultation forms I fill in while I'm at work? The type of heathcare I work in is NOT 9 to 5 MON TO FRIDAY ONLY! What is the point of having online consultation when you ignore me? If you don't want me as a patient then please let me know and I will go elsewhere.

Neil Woodburn

4 years ago

The Dr I talked to listened to everything I needed to say, to fully explain my problems.

Amanda Adams

4 years ago

Receptionist with a bad attitude told me the earliest appointment my child could be seen would be the 30th september, but if i did the online consultation forms and download some app i could get seen earlier.. shocking service. EDIT: Apologies don't make my child better, go back to being able to book an appointment through the phone as your current system is really disappointing, and get a new receptionist.

James

4 years ago

Absolutely shocking. I'm not really sure what's happened to this practice but its not good.

Liz Prescott

4 years ago

No compassiòn, heartless and no empathy with there patients. I cant believe that after reading all there bad reveiws they are not trying to change there bad staff. All i got when i complain was. "She must be liked because she gets a lot of presents at xmas" Best thing is they can only get better.??

Gary Walsh

4 years ago

Very rude reception. Waste of time this lot

Jesse K

4 years ago

Literally losing the Will with this place. Been with them 11 years and only needed then for the past 19 month, no help no support.

Lisa Burke

5 years ago

Since adopting an online consultation system I have found it incredibly difficult to access medical care for myself and my family. I have filled in repeated online consultation forms and no one has contacted me from the practice. Prescription requests seem to disappear into a black hole. It really is a nightmare. It's such a shame as it used to be a great practice.

Rebecca Wormleighton

5 years ago

This practice should be closed down. God help anyone who needs to see a doctor. You get cut off time and time again. Can't see a doctor for 3 weeks with severe pain. Rude receptionists. Advice if your at this practice leave now. It could cost you your life.

Jayne Clegg

5 years ago

For the first time in 5 years i needed to make an appointment to see my doctor so on Mon 12th April i rang for one only to be told i have to fill in a form in online and i will be contacted in the next two days by Wed 14th not heard anything rang to see why they said i had not fill it correctly so did it again it is now a week later Mon 19th only to get a text saying the doctor tried to call me today so i rang the number in the text that i was given to re submit my form and they dident know nothing about it so her i am a week later and still havent got any further to making my appointment . Intrahealth you are not providing your patients with proper care .

Darren Wagstaff

5 years ago

cannot get appointment - only 1 GP in the surgery, receptionists rude. Worst doctors surgery I have ever had

Elizabeth Jones

5 years ago

Receptionist Alison is rude and can't wait to get you off the phone, no sense of wanting to help at all. How she is still there is beyond me.

michael walsh

5 years ago

Recently moved to the area and registered here, had the unfortunate experience of being unwell and needing to speak to a GP. Really sorry I rang, receptionist’s manner was awful it was as if I was interrupting her and she couldn’t wait to get off the phone quick enough....Should she read this...We are all busy and would only ring if it was necessary!! I was swiftly advised I could not see a doctor or speak to one on the phone but to complete an online form...Did this and 2 days on not heard anything back..therefore looking at a trip to A&E due to the pain I’m in. Regret registering here..I’m moving elsewhere.

Jo Walsh

5 years ago

I have always received an excellent service from this surgery. Ok sometimes it's hard to get through on the phone and sometimes it's hard to get an appointment but that's most doctors surgeries. The doctors are excellent and always take time to listen and help

Janet Hull

5 years ago